topic Re: Arlo Wired Doorbell not recording in Arlo Video Doorbell

Arlo Wired Doorbell not recording. Tried deleting and re-adding back on.

Rossisd — Mon, 18 Jan 2021 16:38:40 GMT

My arlo doorbell has stopped recording to the library. I have reset it. Deleted it for my arlo app and added it back. It will send me an alert but not record.

Re: Arlo Wired Doorbell not recording

jguerdat — Sun, 17 Jan 2021 14:34:54 GMT

The audio doorbell doesn't have a camera. Did you post in the wrong place?

Re: Arlo Wired Doorbell not recording

Rossisd — Sun, 24 Jan 2021 15:31:53 GMT

Yes, I posted in the wrong place

Re: Arlo Wired Doorbell not recording

JamesC — Mon, 25 Jan 2021 16:08:46 GMT

Rossisd,

Do you have an active Arlo Smart trial or subscription plan? Arlo Video Doorbell requires an Arlo Smart plan for recordings to be saved to the cloud.

JamesC

Re: Arlo Wired Doorbell not recording

Rossisd — Mon, 25 Jan 2021 17:57:09 GMT

I bought some camera's separate and I have a free trail until the middle of April but I cannot add the doorbell to the account. Once the free trial ends, I will subscribe.

Re: Arlo Wired Doorbell not recording

JamesC — Mon, 25 Jan 2021 20:01:17 GMT

Rossisd,

The trial plans are specific to each individual camera/doorbell. How long have you had the doorbell? The trial associated with it will expire earlier than the other cameras on your account if it was purchased and activated earlier.

JamesC

Re: Arlo Wired Doorbell not recording

Rossisd — Mon, 25 Jan 2021 22:40:13 GMT

Yes, the trial on the doorbell has already expired. I wanted to take advantage of my current trial.