topic Re: Connection lost in Arlo Video Doorbell

Connection lost

Jamesdean1974 — Tue, 12 Jan 2021 06:34:19 GMT

In my settings of the video doorbell it says that the connection is lost at the tunnelt “connected to “.
But in fact the doorbell is connected , I can manage it from my phone. My wife sees that the doorbell is connected ( she uses Android and I use Apple ).
Is this just a bug in the iPhone arlo software. Any tips to get this solved?
Thanks in advance.

Re: Connection lost

JamesC — Tue, 12 Jan 2021 17:14:59 GMT

Jamesdean1974,

Are you able to stream the doorbell? Are recordings showing up in your library?

JamesC

Re: Connection lost

Jamesdean1974 — Tue, 12 Jan 2021 17:18:39 GMT

Yes, recordings are being saved, and I can see live stream from my phone.
The only thing is that in settings of my arlo doorbell it says “ connection lost “.

Re: Connection lost

Jamesdean1974 — Wed, 13 Jan 2021 22:52:11 GMT

Any suggestions James?
It is quite confusing that there is a message that the connection is lost but I am still able to manage my doorbell from phone and it records movies in the cloud.

Re: Connection lost

JamesC — Wed, 13 Jan 2021 23:08:29 GMT

Jamesdean1974,

Can you provide a screenshot of where you're seeing this message.

JamesC

Re: Connection lost

Jamesdean1974 — Thu, 14 Jan 2021 06:15:51 GMT

It is in the setting menu of the video doorbell in the Arlo App.
The forum does not allow me to send files. Keep getting errors.

Re: Connection lost

Jamesdean1974 — Sun, 17 Jan 2021 19:12:54 GMT

Any suggestions after the screenshot James?

Re: Connection lost

Jamesdean1974 — Sun, 17 Jan 2021 19:22:31 GMT

Hereby the image again.

Re: Connection lost

JamesC — Mon, 18 Jan 2021 17:14:06 GMT

Jamesdean1974,

I'm not sure why this error would be displaying here. If the doorbell is functioning properly, this must be an issue with the UI.

JamesC

Re: Connection lost

Jamesdean1974 — Mon, 18 Jan 2021 22:01:39 GMT

Okay, and how will this be solved ?

Re: Connection lost

JamesC — Mon, 18 Jan 2021 22:11:20 GMT

Jamesdean1974,

I'll speak to the dev team and see why this is displaying this way. Let us know if your doorbell functionality is impacted in any way.

JamesC

Re: Connection lost

Jamesdean1974 — Thu, 04 Mar 2021 05:52:01 GMT

Any news yet. We are a month ahead now and the issue still remains.

Re: Connection lost

JamesC — Fri, 05 Mar 2021 01:41:01 GMT

Jamesdean1974,

The development team is working on a fix, I don't have any information at this time for when the fix will be available, but will provide an update here once I do.

JamesC

Re: Connection lost

JamesC — Thu, 29 Apr 2021 16:08:02 GMT

This issue is now resolved with the latest Arlo Video Doorbell firmware. Please make sure you're Arlo Video Doorbell is updated with the latest firmware.

JamesC