topic Re: QR code for video doorbell in Arlo Video Doorbell

QR code for video doorbell

BrHd — Fri, 12 Jun 2020 16:52:45 GMT

There is power but the QR code will not show up on my phone so I cannot sync it

Re: QR code for video doorbell

JamesC — Fri, 12 Jun 2020 20:34:42 GMT

BrHd,

Is the QR code not showing up or is the camera having trouble reading it? My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

If you're not seeing a QR code at all, can you provide more detail on what you are seeing?

JamesC

Re: QR code for video doorbell

Ewart001 — Fri, 12 Jun 2020 20:45:14 GMT

Purchased the Arlo video doorbell and did the setup. Setup goes smoothly until it tells you require the bar code to scan with your doorbell. It checks for the hub and pushes any updates if required but it does not provide any bar code to scan. All lights and power are all good

Re: QR code for video doorbell

StephenB — Sat, 13 Jun 2020 13:51:48 GMT

@Ewart001 wrote:

Purchased the Arlo video doorbell and did the setup. Setup goes smoothly until it tells you require the bar code to scan with your doorbell. It checks for the hub and pushes any updates if required but it does not provide any bar code to scan. All lights and power are all good

Are you onboarding onto a smarthub, or are you connecting the doorbell to your home wifi network?

Re: QR code for video doorbell

Ewart001 — Sat, 13 Jun 2020 17:50:40 GMT

Hi, I went through the setup sets and using the Arlo app on my IPhone trying to connect through my wifi network. I get to the bar code and it will not go any further. If my wife uses her IPhone going through the steps she does not get the bar code, it goes to the hub but does not connect. We are not sure what to do next.

Re: QR code for video doorbell

jguerdat — Sun, 14 Jun 2020 14:34:24 GMT

For your phone, I would try rebooting the phone and reinstalling the app.

Re: QR code for video doorbell

JamesC — Mon, 15 Jun 2020 16:02:27 GMT

Ewart001,

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

Re: QR code for video doorbell

Ewart001 — Tue, 16 Jun 2020 12:24:49 GMT

I decided to reset the doorbell and it did the trick. I am up and running

Re: QR code for video doorbell

Darin2660 — Thu, 15 Oct 2020 11:41:55 GMT

I have the same issue please post if you get a fix for the issue

Re: QR code for video doorbell

JamesC — Fri, 16 Oct 2020 16:23:06 GMT

Darin2660,

Have you tried the troubleshooting steps posted in the knowledge base article for this issue?

My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

Re: QR code for video doorbell

SHEGGIE — Mon, 02 Nov 2020 20:24:18 GMT

Not sure where the QR code comes from? The help online mentions about troubles when the camera won't read the QR code but never mentions where the code comes from.

Re: QR code for video doorbell

JamesC — Tue, 03 Nov 2020 21:37:04 GMT

SHEGGIE,

The QR code is displayed when you are syncing the doorbell to a router. You can find more information here: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

Re: QR code for video doorbell

Rikee105 — Sun, 08 Nov 2020 21:30:46 GMT

I have power, doorbell works however no Qcode ever appeared and my phone and doorbell won’t sync

Re: QR code for video doorbell

JamesC — Mon, 09 Nov 2020 17:53:40 GMT

Rikee105,

Are you syncing to a base station or directly to WiFi?

JamesC

Re: QR code for video doorbell

Whit44 — Mon, 21 Dec 2020 14:15:58 GMT

Attempting to Sync to WiFi, says it detected the base station. Not getting a QR code or even a connection

Re: QR code for video doorbell

JamesC — Mon, 21 Dec 2020 18:32:48 GMT

Whit44,

If you are trying to sync to a base station, you shouldn't need a QR code to complete setup.

What exactly are you trying to do and what error is being shown?

JamesC

Re: QR code for video doorbell

Bguyer1988 — Thu, 24 Dec 2020 23:43:34 GMT

I don’t see a QR code I only see a Arlo logo and green circle

Re: QR code for video doorbell

JamesC — Mon, 28 Dec 2020 18:10:43 GMT

Bguyer1988,

Could you provide more details? At what point are you experiencing an issue?

JamesC

Re: QR code for video doorbell

joanhohenberger — Thu, 31 Dec 2020 20:38:50 GMT

where do I get the QR code?

Re: QR code for video doorbell

JamesC — Mon, 04 Jan 2021 18:34:46 GMT

joanhohenberger,

The QR code will be displayed on your mobile device during setup if you choose to sync the doorbell directly to your router.

JamesC