topic Re: Video Doorbell - No notification received for motion detection in Arlo Video Doorbell

Video Doorbell - No notification received for motion detection

PurpleSavage — Thu, 05 Dec 2019 17:41:46 GMT

Arlo Base Station - VMB4000r3 with firmware 1.14.1.2_2916_1fdeefd

Arlo Video Doorbell - AVD1001A1r1.2 with firmware 1.14.10_e93117_8aa1ee0

Android App 2.11.2_26080 released 12/02/19

The Arlo video doorbell does not send notification when there is motion.

I tested the motion detection sensitivity the doorbell LED flashes indicating motion is being detected.
No video is being recorded either. I do receive calls when the doorbell is pressed, and able to answer, a video does show up in my library.
I am able to manually initiate viewing the doorbell video through the app.
Tested my Arlo Pro 2 cameras and they detect motion and notify me and record video as well

I don't think the product works, I guess I should have waited

Re: Video Doorbell - No notification received for motion detection

JamesC — Thu, 05 Dec 2019 22:51:26 GMT

PurpleSavage,

If you're receiving calls when the doorbell is pressed, it sounds like everything is set up and functioning correctly. Within modes is the doorbell set to "Armed"?

JamesC

Re: Video Doorbell - No notification received for motion detection

PurpleSavage — Thu, 05 Dec 2019 23:58:53 GMT

Yes, sorry I forgot to include that small detail

It has been set to arm since it was set up.

It magically started working about an hour and half after my post. No change in settings.

Re: Video Doorbell - No notification received for motion detection

JamesC — Fri, 06 Dec 2019 00:02:04 GMT

PurpleSavage,

Glad to hear it's working now. Please let us know if anything changes.

JamesC

Re: Video Doorbell - No notification received for motion detection

KWRSV — Sun, 08 Dec 2019 00:12:13 GMT

I am having the same issue as the OP. Mine worked the first couple times motion occurred, but now does not work. Unlike the OP mine did not fix itself.

Re: Video Doorbell - No notification received for motion detection

KWRSV — Sun, 08 Dec 2019 00:47:23 GMT

Well I figured it out. When using Activity Zones no video is recorded and no notification is sent. The video is supposed to be uploaded to the cloud and processed to verify that motion occurred in the activity zone before a notification is sent. I'm assuming the problem is with that process. Possibly Arlo is aware?

Hope this helps someone else!!

Re: Video Doorbell - No notification received for motion detection

PurpleSavage — Mon, 09 Dec 2019 18:28:11 GMT

That is exactly how mine was behaving, I set up two activity zones and nothing was occurring. I added the activity zones during set-up, and like I said it was magic about an hour to two hours after I posted in this forum it began working. Hopefully you receive some of this forum magic.