topic Re: Recording without subscription in Arlo Video Doorbell

Recording without subscription

JonasSWE — Wed, 16 Dec 2020 16:52:53 GMT

Is it possible to record video without a subscription at all?

If yes,

- Is it an attached USB to the Base Station that is the solution?

In my case the "Record video" is greyed out.

I have a really looong case with support and they tell me to do things that i believe isn't relevant any longer.

Re: Recording without subscription

JamesC — Wed, 16 Dec 2020 17:28:35 GMT

JonasSWE,

If your doorbell is synced to a base station or SmartHub you can enable local storage allowing recordings to be stored locally. Depending on which model base station/SmartHub you have, you may need to eject the storage device and view the recordings from a computer.

For recordings to be saved to the cloud library, you must have an active subscription to an Arlo Smart plan. Without an active Arlo Smart subscription, content cannot be saved to the library.

JamesC

Re: Recording without subscription

JonasSWE — Thu, 17 Dec 2020 10:23:01 GMT

Do you know if VMB4500r2 can view the videos in the app?

Bought it one year ago.

Re: Recording without subscription

jguerdat — Thu, 17 Dec 2020 14:13:03 GMT

At least currently you need a VMB4540 to see local recordings in-app. No idea if that will ever change (may be a hardware thang).

Re: Recording without subscription

Koulie — Sun, 27 Dec 2020 11:49:41 GMT

JamesC,

What type of video recordings can you do without a subscription? Motion detected records? 24/7 recording?

Re: Recording without subscription

jguerdat — Sun, 27 Dec 2020 14:09:07 GMT

Only motion detection.

Re: Recording without subscription

JonasSWE — Thu, 31 Dec 2020 16:51:58 GMT

It seems that the Arlo support doesn't know about that. They haven't asked me about the version of the bridge. The strange thing is that if i use the web page i can choose "Record Video". When i then look in the App it is still unchecked and greyed out.

Re: Recording without subscription

jguerdat — Fri, 01 Jan 2021 15:20:56 GMT

Have you rebooted the phone and reinstalled the app?