topic No QR code video doorbell in Arlo Video Doorbell

No QR code video doorbell

Andrewk1005 — Sat, 21 Nov 2020 16:42:48 GMT

I go through the steps to set up the door bell and get the flashing white LEDs but no QR code shows up on my phone. I’ve tried all my different WiFi networks, restarting the app, cellular data on/off, reset the door bell numerous times, turned the smart hub off and on and it still won’t generate a QR code and won’t connect to smart hub. I have cameras much further than the doorbell that are connected with zero problems. I’m about to trash this thing. Help!

Re: No QR code video doorbell

jguerdat — Sun, 22 Nov 2020 15:05:18 GMT

Have you swapped at the store on the theory it may just be a faulty device?

Re: No QR code video doorbell

potstom — Mon, 23 Nov 2020 00:26:36 GMT

But then there are a lot of faulty ones around! I have a similar problem with VMB4540 base.

Re: No QR code video doorbell

Andrewk1005 — Mon, 23 Nov 2020 01:37:47 GMT

Unfortunately I bought it off Amazon and the return period has passed. I may just try anyways. Nothing I’m trying will generate a QR code

Re: No QR code video doorbell

jguerdat — Mon, 23 Nov 2020 14:31:38 GMT

Use the Contact Support link at the bottom here. Arlo devices come with a 1 year warranty.

Re: No QR code video doorbell

Andrewk1005 — Mon, 23 Nov 2020 23:27:04 GMT

I’ll try that. Thanks!

Re: No QR code video doorbell

potstom — Tue, 24 Nov 2020 02:43:10 GMT

With today’s update on the ios app, the problem is perfectly solved. I would have liked to see it this way from the beginning - but I’m happy with the solution!

Re: No QR code video doorbell

JamesC — Tue, 24 Nov 2020 17:21:56 GMT

This issue has been resolved with the latest release of the Arlo iOS mobile app. Please download the latest version from the app store.

JamesC