topic Re: add another person to account and be able to view doorbell video in Arlo Video Doorbell

add another person to account and be able to view doorbell video

ebs2020 — Sun, 11 Oct 2020 11:40:33 GMT

I have walked through the steps of adding another user but I'm not able to view the doorbell footage on their phone. Do I have so add the device on their app? What's the next step after user access has been granted?

Re: add another person to account and be able to view doorbell video

JamesC — Mon, 12 Oct 2020 16:53:17 GMT

ebs2020,

When granting access, be sure you have toggled on the devices you wish to share with the secondary user. After the secondary users email address has been added to the Grant Access area on the primary users account, the secondary user will receive an email. Using the link in that email, that user must log in to their existing account, or create a new one. This will allow the shared device to be viewed on the secondary account.

For more information on how this is done, take a look here: How do I add friends to my Arlo account?

JamesC

Re: add another person to account and be able to view doorbell video

ebs2020 — Tue, 13 Oct 2020 17:52:38 GMT

so the permission was granted and the second user signed in but the app prompts the user to setup the video doorbell on his phone. Does the second user have to go through the setup process or should the video automatically show up on his app?

Re: add another person to account and be able to view doorbell video

jefke23 — Tue, 13 Oct 2020 20:37:50 GMT

I have the same issue.
I tried to give access to my wife, but i received the message saying ARLO is unavailable.

tried on chrome and android

Re: add another person to account and be able to view doorbell video

ebs2020 — Thu, 15 Oct 2020 17:08:49 GMT

I was looking to add outdoor cameras but if I can’t even add another user, it defeats the purpose of purchasing this system. What a shame because I like the features

Re: add another person to account and be able to view doorbell video

jefke23 — Thu, 15 Oct 2020 17:17:54 GMT

I hope it will be solved soon.

Re: add another person to account and be able to view doorbell video

User1114 — Fri, 11 Dec 2020 02:17:07 GMT

How does the friend get the doorbell on their app. It doesn’t show up. Do I need go into whole set up with their phone ?

Re: add another person to account and be able to view doorbell video

JamesC — Fri, 11 Dec 2020 18:19:29 GMT

User1114,

Follow the instructions here: How do I add friends to my Arlo account?

JamesC

Re: add another person to account and be able to view doorbell video

nf_arlo — Sun, 11 Apr 2021 17:23:35 GMT

Similar issue. Granted Friend access to my wife so we can independently access Video doorbell. Under the friend account my wife can access the video doorbell on her phone, however, doorbell button pushes only ring on my phone.

Is there a solution?

The workaround would be to use my account on both phones, but that somewhat defeats the purpose of friend accounts.

Re: add another person to account and be able to view doorbell video

pdhart — Mon, 12 Apr 2021 02:38:55 GMT

I would really like this answer too. My son set up the doorbell and gave me access but I don't receive push notifications and it does not allow me to set them up.

Re: add another person to account and be able to view doorbell video

StephenB — Mon, 12 Apr 2021 10:40:16 GMT

@pdhart wrote:

it does not allow me to set them up.

Did your son give you "access rights"? https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

@pdhart wrote:

but I don't receive push notifications

If push notifications are enabled in the master account, then you should be getting them too. You might check the app settings on your device.