topic Re: How to set activity zones on video doorbell in Arlo Video Doorbell

How to set activity zones on video doorbell

Mavic850R — Sat, 22 Aug 2020 14:41:59 GMT

Just installed the video doorbell in the uk. Got it to work with my existing chime and everything seems good. But there is a bush in the view that blows in the wind and triggers the camera.

ok, so set an activity zone to block out that part of the image. No. I don’t have an activity zone option.

go in to my devices, select the doorbell, press the gear in the bottom right corner and then select video settings but then there is no activity zone option to either create or modify?. So how do I set them up?

Re: How to set activity zones on video doorbell

jguerdat — Sun, 23 Aug 2020 13:31:03 GMT

Just below Video Settings is the Activity Zones in the app. For the web client, use Video Settings and then use the Create New Zone button under the image with zoom, snapshot, reset.

Re: How to set activity zones on video doorbell

Mavic850R — Sun, 23 Aug 2020 16:59:55 GMT

Nope, I am afraid it is not. Below video settings is audio settings (in the app) there are no activity zone references on the video doorbell page at all.

Re: How to set activity zones on video doorbell

JamesC — Mon, 24 Aug 2020 16:31:44 GMT

Mavic850R,

Which app version are you using (iOS or Android)? Do you see the same behavior when using the web client?

JamesC

Re: How to set activity zones on video doorbell

Mavic850R — Mon, 24 Aug 2020 16:36:55 GMT

It’s the IOS app with the latest update. Not tried the web based browser, not really an option I would choose given I am operating from a phone.

Re: How to set activity zones on video doorbell

JamesC — Mon, 24 Aug 2020 18:44:08 GMT

Mavic850R,

I will reach out to you in a private message to gather more information.

JamesC

Re: How to set activity zones on video doorbell

Rickygonzalez — Tue, 25 Aug 2020 20:00:10 GMT

How was this problem solved? I have the same issue

Re: How to set activity zones on video doorbell

Mavic850R — Tue, 25 Aug 2020 20:24:09 GMT

Not yet resolved but has been referred to the programmers.

Re: How to set activity zones on video doorbell

Rickygonzalez — Tue, 25 Aug 2020 20:32:03 GMT

Thanks for the reply. What's interesting is that I originally had the capability to set activity zones on the iOS app but lost it when I had to disconnect and move my video doorbell.

Re: How to set activity zones on video doorbell

rmcomer — Wed, 26 Aug 2020 05:57:56 GMT

I am also unable to set zones in the app. I can on the web interface. There is also no way to set sensitivity for those zones. The doorbell was working fine until a few days ago. Now recordings and notifications are sporadic. Normally when I go to work, I get a notification and when I return in the evening I also get a notification. Today, I did not get a notification and there was no video of me exiting my home yet when I returned at night, I received a notification and 2 videos of me were recorded.

Re: How to set activity zones on video doorbell

keyzey — Tue, 15 Sep 2020 20:53:46 GMT

I have the same issue

Re: How to set activity zones on video doorbell

JamesC — Thu, 01 Oct 2020 23:48:10 GMT

A fix was released recently on the Arlo cloud that should have resolved this issue. For those who were experiencing this, has it been resolved?

If you are still experiencing the issue, does it occur across all clients (iOS, Android, Web)?

JamesC

Re: How to set activity zones on video doorbell

Mavic850R — Fri, 02 Oct 2020 07:57:43 GMT

James, when you say this is on the cloud, how does it take effect?

there are no firmware updates and there is still no zoning option on my camera settings.

Re: How to set activity zones on video doorbell

Bettona — Wed, 07 Oct 2020 09:53:42 GMT

Here the same problem. I do not see any active zones.

Very strange because before I get an abonnement it works prefect. But not anymore

Re: How to set activity zones on video doorbell

Brianough — Tue, 13 Oct 2020 20:01:30 GMT

I am still not able to see activity zones for my doorbell

Re: How to set activity zones on video doorbell

jefke23 — Tue, 13 Oct 2020 20:46:24 GMT

If i recall correctly, you need an active subscription to ARLO Smart to have this functionality working. this is the case for everyone?

Re: How to set activity zones on video doorbell

Mavic850R — Tue, 13 Oct 2020 21:03:28 GMT

You do need a Smart subscription to make it work but you get three months trial when you buy the door bell. Plus even if you don’t have a Smart subscription the capability should still be seen in the menus, you can define the zone but not set it.

Re: How to set activity zones on video doorbell

marcostgs — Wed, 14 Oct 2020 13:16:29 GMT

I have the same problem.

Activity zones were configured until a few days ago when my Smart Plan trial ended. Now they disappeared from the Ultra camera that is connected to power, and also from the Video doorbell, also connected to power.

I've tried the iOS app (latest version 2.20 (1201)), and also the web portal. No success.

According to this article, you don't need an active subscription if you have the camera connected to power:

https://kb.arlo.com/1001908/What-are-activity-zones-and-how-do-I-create-them

Re: How to set activity zones on video doorbell

StephenB — Sat, 17 Oct 2020 17:07:29 GMT

@marcostgs wrote:

According to this article, you don't need an active subscription if you have the camera connected to power:

https://kb.arlo.com/1001908/What-are-activity-zones-and-how-do-I-create-them

Correct.

Re: How to set activity zones on video doorbell

Aristos — Mon, 11 Jan 2021 09:45:47 GMT

I have the same problem - did they fix that yet or not ?