topic Re: Video Doorbell not Ringing on Amazon Devices in Arlo Video Doorbell

Video Doorbell not Ringing on Amazon Devices

gallantmp — Wed, 23 Sep 2020 19:28:10 GMT

I've had an Arlo Video Doorbell for a few months now. I have the Arlo skill enabled and linked in my Amazon Alexa account and have the Alexa settings such that when my Arlo doorbell is pressed, my Echo Dot device makes an announcement that there is someone at the front door and it also plays a sound (the sound is customizable and selected in the Alexa app). I noticed today when someone rang my doorbell that the Echo device doesn't make an announcement or play a sound. It has previously been working for the past few months. Anyone else having this issue or have any suggestions? Thanks in advance.

Re: Video Doorbell not Ringing on Amazon Devices

castellan88 — Thu, 24 Sep 2020 16:45:19 GMT

This happened to me yesterday too. Was working in prior weeks and all of a sudden stopped working yesterday.

Re: Amazon Echo show can’t show video

joewebb82 — Fri, 25 Sep 2020 07:32:58 GMT

My Echo devices show my Arlo Pro cameras fine but the "Waiting for Arlo..." error has come back again for the Video Doorbell.

Re: Video Doorbell not Ringing on Amazon Devices

kmooney87 — Fri, 25 Sep 2020 10:14:17 GMT

This has also happened to me this week! Anyone managed to fix it yet? I’ve tried rebooting, removing from Alexa and re-adding, disabling and re-enabling the skill but still nothing!

Re: Video Doorbell not Ringing on Amazon Devices

gallantmp — Fri, 25 Sep 2020 12:16:56 GMT

Same here - I've rebooted everything, removed the doorbell from my Alexa account, disabled the skill from Alexa, and re-enabled the Arlo skill in my Alexa account. I basically reset everything to start the Alexa-Arlo linking from scratch to try and fix with no success. I at least now know I'm not the only one experiencing this issue!

Re: Video Doorbell not Ringing on Amazon Devices

JamesC — Mon, 28 Sep 2020 18:22:54 GMT

The development team is currently investigating reports of this issue. We will provide an update once we have more information.

JamesC

Re: Video Doorbell not Ringing on Amazon Devices

gallantmp — Mon, 28 Sep 2020 18:24:46 GMT

Thank you!

Re: Video Doorbell not Ringing on Amazon Devices

orlando30 — Mon, 28 Sep 2020 19:13:31 GMT

Same we really love that notification 🥺 from belvidere I’ll

Re: Video Doorbell not Ringing on Amazon Devices

Marcjl — Wed, 30 Sep 2020 04:36:03 GMT

Thank you for the update.

I just reported this to another thread that my google nest speakers stopped broadcasting that someone pressed my doorbell.

Hope this gets resolved soon.

Re: Video Doorbell not Ringing on Amazon Devices

kmooney87 — Mon, 05 Oct 2020 11:00:20 GMT

Hi James,

Is there any update on this from Arlo? Without this feature my doorbell is deemed useless as I have no chime due to the voltage issues in the UK therefore will need to change to another brand. Thanks

Re: Video Doorbell not Ringing on Amazon Devices

castellan88 — Thu, 08 Oct 2020 16:35:10 GMT

Mine all of a sudden started working again today. Maybe Arlo rolled out a fix? Would be nice if James can confirm

Re: Video Doorbell not Ringing on Amazon Devices

kmooney87 — Thu, 08 Oct 2020 17:23:16 GMT

Yes mine also started working again today. Hopefully that means the issue has been fixed

Re: Video Doorbell not Ringing on Amazon Devices

gallantmp — Thu, 08 Oct 2020 18:21:57 GMT

I just checked, and mine appears to be working today as well, so hopefully this means the issue is fixed.

Re: Video Doorbell not Ringing on Amazon Devices

JamesC — Mon, 12 Oct 2020 20:20:16 GMT

A recent cloud update was released that should resolve this issue. Please let us know if you continue to experience issues with Arlo Video Doorbell announcing with Alexa.

JamesC