topic Re: Nicor Prime Chime Plus 2 in Arlo Video Doorbell

Nicor Prime Chime Plus 2

BlueChip — Mon, 21 Sep 2020 06:37:30 GMT

So I know there have been several post about the Nicor chime boxes not being compatible with Arlo video doorbell also the Prime Chime Plus not working either. Nicor released a new product Prime Chime Plus2 recently. They claim this one will actually work on Arlo video doorbell. I purchased unit and wanted to see if anyone here has installed one and if so did it work. Also any pointers that you can give on connecting the power kit would be appreciated. Thanks in advance

Re: Nicor Prime Chime Plus 2

Shmarlo — Mon, 05 Oct 2020 17:33:50 GMT

Hello BlueChip

I was hoping to find out if you successfully installed your doorbell with the Nicor Prime Chime Plus2. I just purchased both items and thought I would check before I attempted the install myself. Any feed back is greatly appreciated. Thanks!

Re: Nicor Prime Chime Plus 2

MrLB — Tue, 06 Oct 2020 16:22:13 GMT

Any luck installing these items? I'm curious to find out if the new prime chime works with the video doorbell too. Any update would be appreciated.

Re: Nicor Prime Chime Plus 2

Shmarlo — Tue, 06 Oct 2020 18:22:03 GMT

I'm currently waiting for a wall mounting plate to arrive. The hole for the doorbell wire is larger than the width of the new doorbell. Hopefully this weekend. Good luck with your install.

Re: Nicor Prime Chime Plus 2

tfoster2006 — Fri, 30 Oct 2020 00:23:56 GMT

After more than an hour on the phone with technical support, they told me to skip installing the power kit. Just to be clear, I have the NICOR PRCP2 Prime Chime Plus Door Chime. So far it seems to be working.

Re: Nicor Prime Chime Plus 2

Mearpond — Fri, 20 Nov 2020 19:48:47 GMT

Did you have any issues with the doorbell continually chiming?

Re: Nicor Prime Chime Plus 2

here2000 — Tue, 02 Feb 2021 22:50:35 GMT

So you just connect the Arlo device to ports 1 and 2 on the NIcor prime?

Re: Nicor Prime Chime Plus 2

dvasquez1975 — Sat, 27 Mar 2021 15:37:05 GMT

I had the same issue. Connected the power dongle and it just kept ringing and ringing. I removed the power dongle and just left the door chime like it was originally setup which was front door + and -. I connected the Arlo door bell to the two wires from my old push button door bell and left it for about 5 minutes. When I returned the circle was white and I was able to use my app to set it up. I wish Arlo would fix their video saying you need to use the power dongle in order for the doorbell to work. That is inaccurate and caused me over 2 hours of troubleshooting for no reason.

Re: Nicor Prime Chime Plus 2

StephenB — Sat, 27 Mar 2021 16:54:10 GMT

@dvasquez1975 wrote:

I wish Arlo would fix their video saying you need to use the power dongle in order for the doorbell to work. That is inaccurate and caused me over 2 hours of troubleshooting for no reason.

Actually you do need it. If the power dongle isn't working, then that is a sign that something is wrong with the circuit.

FWIW, I had a similar scenario when I first installed the doorbell. After quite a bit of help from Arlo, we isolated it to the transformer.

Re: Nicor Prime Chime Plus 2

Mearpond — Sat, 27 Mar 2021 21:49:37 GMT

I actually disagree with you on this one. I have the correct transformer bell combo and I don't use the dongle.

Re: Nicor Prime Chime Plus 2

StephenB — Sat, 27 Mar 2021 23:51:25 GMT

@Mearpond wrote:
I have the correct transformer bell combo and I don't use the dongle.

I did too. It seemed to work correctly w/o the dongle, but didn't work with it. The transformer voltage and power rating was within spec, and the voltage at the doorbell measured correctly with my meter.

However, Arlo (engineering) was concerned. W/o the dongle, there is always some current running through the chime because the doorbell is always drawing some power. The purpose of the dongle is to divert that current (through the dongle) when the doorbell isn't being pressed.

Chimes aren't designed for a constant current load, and I was told there was some risk of damage to the chime if I ran w/o the dongle over the the long haul.

Eventually we replaced the transformer, even though it measured ok. After that, the power kit worked properly.