topic Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT in Arlo Video Doorbell

Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

JamesC — Mon, 02 Dec 2019 23:57:23 GMT

Last week we launched the all new Arlo Video Doorbell. This week, we’re hosting a live chat in the Arlo Community with Neal Skura, Senior Arlo Product Manager. Please join us at 11AM PT this Thursday 12/05/19 as he discusses and takes your questions about the all-new Arlo Video Doorbell.

If you can’t make it during the scheduled live chat, we will leave this thread open until the end of the day Thursday 12/05/19 to allow you to post questions for Neal.

Neal Skura is a Senior Product Manager with Arlo Technologies, responsible for the Arlo Video Doorbell, Arlo Go LTE camera, and Arlo wired cameras, including Arlo Baby and Arlo Q. With over 17 years of experience in the consumer technology industry, Neal has held a variety of roles across product management, engineering management, embedded software development, and quality assurance. Fueled by his genuine passion for technology and technological curiosity, Neal is excited to bring new consumer products to market.

Neal has earned an MBA in Management of Technology, complementing his Bachelor of Applied Science in Electrical Engineering.

We look forward to having you join the conversation!

Thank you!

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Whatarussh — Thu, 05 Dec 2019 14:37:26 GMT

The Arlo community is fed up with the lack of support to resolve the ongoing and repeated issues with Geofencing. Why should anyone buy new or legacy products from Arlo when the company demonstrates such incompetence and lack of customer support?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Danny_87 — Thu, 05 Dec 2019 17:59:28 GMT

If I buy a doorbell can I add it to my pro system? I have 5 pro cameras and no subscription plan right now, will I have to subscribe for the doorbell? Do I need another base station or can I use the one I have now?

Thanks!

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

g3nius — Thu, 05 Dec 2019 18:06:52 GMT

Please stop all development work on everything and focus on getting Geofencing to work. I have 3 cameras that are useless because the geofencing doesn’t work!

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Lbessin — Thu, 05 Dec 2019 18:07:52 GMT

One of the reasons I have not bought a Ring video doorbell is because of privacy concerns. For example, Ring turns the video over to law enforcement without consent of the consumer. What protects will you have in place to protect personal privacy with this new product? https://www.latimes.com/business/story/2019-11-20/ring-doorbell-video-data-privacy

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

mmcipdn — Thu, 05 Dec 2019 18:08:29 GMT

when will arlo fix the issue of cameras not connecting to the Alexa devices with the arlo app? This problem of not connecting to arlo devices with video began when arlo updated their app to version 2.11.0-12.

Thank You

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

dashmonkey — Thu, 05 Dec 2019 18:10:49 GMT

Before I bought the Arlo system I had a Ring doorbell. The problem was that my front door faces the street and there isn 't a way to attach a doorbell type device that doesn't face the street. I live on a fairly busy street so it picked up every single car that went past. Even on the lowest sensitivity setting it still went off every time a car went by. How will Arlo be any different?

I returned the Ring and now have the Arlo camera on my porch. I have it anchored above and to the side giving me a pretty good image of anyone on my porch but not a direct face shot. I wish I could use a door bell type device but I don't want to go through the same issues I had with the Ring.

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Probablynot — Thu, 05 Dec 2019 18:11:18 GMT

Will the time delay to open/boot be similar to Arlo Pro? I love my Arlo system, but lets be real, unless you have a Pro 2 and the cameras are plugged in you're dealing with delays in triggering/opening/viewing to get to where you're actively viewing the feed. I've also never gotten the two way audio to work properly (separate issue) so I'd be concerned about the viability of a doorbell camera integrated into the currently Arlo system in it's current state, for something that is meant to deal real time with people coming up to your door and ringing the bell.

Now, if you can include this in your triggering scenarios that may help. IE: If my driveway camera triggers the doorbell starts recording.

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Brill53 — Thu, 05 Dec 2019 18:14:09 GMT

There isn't a category for the Arlo Video Doorbell?? Is there a wiring diagram for a 2 video doorbell system?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

LNavarro — Thu, 05 Dec 2019 18:14:31 GMT

Will the video doorbell integrate to my existing Arlo (not pro) system so that I can view captured video in the cloud app as I do now? Or will it require a separate paid subscription and its own separate hub? It would be a great add on but if it requires separate hub, app and subscription then this opens it up to competitive devices.

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

SEEtheREPLAY — Thu, 05 Dec 2019 18:15:17 GMT

Are there any units for review?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Retired_Member — Thu, 05 Dec 2019 18:17:58 GMT

So I'm an early video doorbell adopter and had it pre-ordered. I installed it basically next-day when it was released and shipped from Best Buy. It's functioned great so far and is a good supplement to my existing porch camera as I have them trigger linked. I love that it connects directly via WiFi as well and wish more of the Arlo camera products did this instead of being so heavily reliant on the base station which is super temperamental.

My only question is if there are any plans to allow for "fun" door chimes or customizability of the chime thereof. Nest's doorbell allows for neat holiday chimes. Do you envision this as being a feature soon like your competitors currently do?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Thepradels — Thu, 05 Dec 2019 18:19:53 GMT

We have been waiting to purchase the Arlo Video Doorbell because we do not know whether it will connect through the Arlo Pro base station, and whether we will have to pay for the Premium service. We would like to be able to use Arlo's video doorbell solution through our base station, and without an additional fee. -Victoria & Karl

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

jlt1267 — Thu, 05 Dec 2019 18:23:33 GMT

What are the plans to add CVR? Since it is hard wired, and WiFi direct connected, wouldn’t it make sense to have Cloud CVR similar to Arlo Q instead of video clips?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Whatarussh — Thu, 05 Dec 2019 18:23:58 GMT

Will the Doorbell have the same nearly continuous Geofencing problems that the Arlo cameras have? I'm assuming yes, so why should anyone buy any new product made by Arlo?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Bigd3048 — Thu, 05 Dec 2019 18:24:16 GMT

All the reviews I’ve read on this doorbell ringer says it’s not good and don’t buy it

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

MadRC — Thu, 05 Dec 2019 18:24:18 GMT

Hi Neal, I recently reviewed and tested the Arlo Pro 2 system on my YouTube channel and overall I was really impressed with how the system works And like the look of this massively.

How well does the new Arlo doorbell integrate with the Pro 2 base station and is a separate subscription required for the bell and the Pro system cloud storage ? .

Secondly and something that is important is how fast will users receive notification of a button press on their phone via this system as I have found many of the other smart doorbell systems to be too slow in giving the user notification of someone at the door. Ultra low latency is very important as many delivery drivers won’t hang around when parcels can’t be left.

Finally is this supported in the UK as well?

Thanks

Ian
MadRC

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Groovok — Thu, 05 Dec 2019 18:27:07 GMT

Concerning the new Video Doorbell, do you need a working chime inside your home?
My chime wasn't working properly, and we replaced the hardwired unit w/ a battery operated wireless doorbell, which ended up being garbage. However, the line is still live, so do i need to have a working chime in order for the new video doorbell to work if i hardwire it to the line currently occupied by my old press doorbell outside.

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

Mdterps — Thu, 05 Dec 2019 18:28:14 GMT

Hello Neal, Integration with IFTTT and Smartthings is extremely important for the way I utilize my arlo system. Do you anticipate having the video doorbell as an available device in IFTTT and Smartthings?

Also, my doorbell is installed close to a white wall which is set back and seems to be reflecting the IR lights so that when the night vision is on, my picture is very dark. I tried the angle piece to tilt it away from the wall and also cropping the image, however, neither of those items worked. Do you have any troubleshooting ideas to help fix this?

Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT

langdoy — Thu, 05 Dec 2019 18:28:41 GMT

I've been waiting for this as I was fed up with Ring and their app. Honestly, Arlo took too long releasing a useless non-video version. The fact that you HAVE TO get a plan for recordings and the fact that the Pro cam 'activity zone' only works now on a plan killed it for me.

I switched my Ring to an Eufy instead and about to change my Arlo pro cams out as well.