topic Re: Device Name Wrong in Geolocation Notification iOS in Arlo Video Doorbell

Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Fri, 11 Sep 2020 17:12:59 GMT

Hello! I have had the following devices active for years:

Base Station (named "Home") with 4 inside cameras
Arlo Q named "Porch"
Arlo Q named "Garage"

I have always used Geolocation and get an iOS push notification when I leave and enter my home area that they are switching from Inactive to Active.

Last week I added a new Video Doorbell. I set it up on standalone Wifi because my basestation is too old. I setup the same Geolocation rules as all other devices. I named it "Doorbell".

When I leave or enter my home area, I now get a 4th push notification, but instead of one being named "Doorbell", I get two labeled as changing status of "Home". Basically, the push notification thinks my Doorbell is named "Home", so I get both the Doorbell as "Home" and the actual "Home" telling me I left the area.

The strangest part, is that push notifications about motion alerts are properly named "Doorbell".

In the Arlo App I have renamed the Doorbell device to see if it would re-sync the names for push notifications but it did not help.

Any ideas???

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Fri, 11 Sep 2020 17:24:54 GMT

Not sure why the pictures in original post didn't load. But they're just my notifications on my iPhone showing the notifications as described. Geolocation notifications show "Home" and motion notifications show "Doorbell".

Re: Device Name Wrong in Geolocation Notification iOS

JamesC — Fri, 11 Sep 2020 21:53:20 GMT

jbhardman2,

How is the doorbell synced? is it synced to your base station or is it synced directly to your home network?

JamesC

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Fri, 11 Sep 2020 22:24:51 GMT

Directly to my Wifi. My basestation is too old and doesn't support the Arlo Video Doorbell.

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Tue, 15 Sep 2020 22:05:48 GMT

Any ideas @JamesC ?

Re: Device Name Wrong in Geolocation Notification iOS

JamesC — Wed, 16 Sep 2020 20:44:23 GMT

jbhardman2,

I'd like to test something to see if this is a duplicate alert or if it is actually the doorbell sending an alert with the incorrect name. Try turning off your base station entirely (so that it is offline) and then leave the location radius, do you still receive an alert from your doorbell with the incorrect label?

JamesC

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Wed, 16 Sep 2020 23:11:31 GMT

@JamesC ,

Good idea, but it didn't help. I unplugged the base station from the outlet. As I left my home area, I did get 1 less notification, but one of the three I got did say "Home" and none said "Doorbell".

Re: Device Name Wrong in Geolocation Notification iOS

JamesC — Thu, 17 Sep 2020 16:38:29 GMT

jbhardman2,

I will reach out to you in a private message to gather more information.

JamesC

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Tue, 27 Oct 2020 15:52:21 GMT

@JamesC it's been a while on this. I sent you a private message for an update but have not heard back. Do you know what's going on with this one? It's still a problem.

Re: Device Name Wrong in Geolocation Notification iOS

jbhardman2 — Fri, 30 Oct 2020 20:34:27 GMT

I figured it out.

In geolocation based push notifications, it is not the device name that is displayed. It is the "Arlo Device Location" which is a field that you set on the Geofencing settings page. Here is a screenshot:

"Home" is the default suggested name by the Arlo app. And since the device is technically at my "Home", I left it as such. But have since changed it to Doorbell so that my push notifications are more clear as to what is happening.