topic Re: Video Doorbell does not record in Arlo Video Doorbell

Video Doorbell does not record

Bob_CA — Wed, 08 Apr 2020 14:30:35 GMT

Video doorbell was configured with Arlo hub for pro 3. It is detecting motion and sending alerts. However it does not record when motion is detected. Is it supposed to? Or, does it only record when someone presses button on doorbell?

Re: Video Doorbell does not record

JamesC — Wed, 08 Apr 2020 18:22:46 GMT

Bob_CA,

First, your Arlo Video Doorbell needs a subscription to an Arlo Smart plan to save recordings to the cloud. If you have an active Arlo Smart subscription (or trial) recordings from the Arlo Video Doorbell will be saved to the cloud if the doorbell is Armed and there is an active rule telling it to record when motion is detected. If your Arlo Video Doorbell is synced to your SmartHub, log in to your Arlo account and navigate to Mode > select your SmartHub > check the active mode to make sure there is a rule present telling the Arlo Video Doorbell to record when motion is detected.

JamesC

Re: Video Doorbell does not record

Bob_CA — Thu, 09 Apr 2020 06:01:29 GMT

Thanks for your response James. That was very helpful, although I am still not getting recordings.

I have a 3 month Arlo Smart trial because of the 4 Arlo Pro 3 Cameras and the hub that I purchased, the the Video doorbell would not let me enable the rule to record. So I actually subscribed thinking that the free trial was limited to the 4 cameras. So, now I show all 5 devices subscribed to Arlo Smart. However in the Mode -> Armed -> Video Doorbell rule, the option for Record is greyed out, and I cannot get it to record - it tells me that I have to upgrade my subscription, but I already purchased the 5 camera plan. So, what's up? Does it take time to propagate? I'll check again in the morning.

Bob

Re: Video Doorbell does not record - RESOLVED

Bob_CA — Tue, 14 Apr 2020 00:35:19 GMT

So, a couple days later when I checked, the option to record on motion was no longer grayed out. So I enabled it and now I get recordings, but unfortunately I now get double notifications on motion - oh well, at least getting the recordings.

I should have gotten Arlo Smart automatically with the purchase of my video doorbell as the introduction email from Arlo indicated. I am hoping that my subscription is on hold until my free trial runs out...for the doorbell and the 4 cameras.

Re: Video Doorbell does not record - RESOLVED - NOT COMPLETELY:(

Bob_CA — Tue, 14 Apr 2020 00:41:59 GMT

So, what I said before was based on the mobile app...the web interface still has the record button grayed out:(. Please fix the website.

Re: Video Doorbell does not record

Lowprofile110 — Fri, 21 Aug 2020 05:02:34 GMT

Hi James,

My doorbell video camera was recording fine, set to local recordings on USB, until this week. I get motion alerts, but no recordings. There is plenty of room on my USB. When I reset the smart hub, it sometimes will record like it did before, but only for that evening. Then the next morning, back to the same issue. The last few resets didn't do anything. No recordings. Please advise.

Re: Video Doorbell does not record

JamesC — Fri, 21 Aug 2020 16:15:55 GMT

Lowprofile110,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Video Doorbell does not record

rblastick — Fri, 02 Oct 2020 15:38:06 GMT

Does the Arlo Doorbell only record if you have a subscription? Is there an option to record locally? If so how do you setup the recording locally? My trial has ended and when I look to make sure the doorbell is set to record, it is greyed out.

Re: Video Doorbell does not record

JamesC — Fri, 02 Oct 2020 16:11:07 GMT

rblastick,

Yes. Your Arlo Video Doorbell must have an Arlo Smart subscription for recordings to be saved to the cloud. You can utilize local storage if you have your doorbell synced to a base station or a SmartHub. For more information on local storage, take a look here: How do I set up local storage backups on a USB device using my Arlo base station?

JamesC

Re: Video Doorbell does not record

Jrfvismanos — Thu, 03 Dec 2020 16:20:12 GMT

Do you need a subscription to have the video doorbell records to the base station?

Isn't the subscription for cloud recording only?

My recording is greyed out on the Mode Rule and the doorbell is not recording. I no longer have the 90 days trial, but the doorbell is sync to my arlo pro 2 base station VMB4000R3.

Re: Video Doorbell does not record

JamesC — Thu, 03 Dec 2020 18:23:13 GMT

Jrfvismanos,

For recordings to be saved to the library, you must have an Arlo Smart Subscription. For more information on Arlo Smart, take a look here: What are the available Arlo subscription plans and how much cloud recording is available?

JamesC

Re: Video Doorbell does not record

Lowprofile110 — Fri, 04 Dec 2020 01:05:52 GMT

i discovered that the doorbell camera will record to the base station without a subscription onto a usb stick

but you can only view those recordings by manually ejecting the usb stick and viewing them on a laptop

Re: Video Doorbell does not record

wwwninja — Sun, 06 Dec 2020 18:43:30 GMT

This is so lame, it can record to the local storage but can cannot view it with the Arlo GUI interface. Have to connect connect my USB hard drive to laptop in order to view recordings. Other non doorbell cameras no problem. I purchased the VMB4500 specifically for local storage. If get the subscription (whopping $9.99 for my one camera), I can record/view recordings to Cloud. I just want to view recordings on local hard drive. Arlo should fix this, instead of forcing customers to pay for the Cloud service. When will it be fixed? I'm running latest firmware. Try calling support multiple times, always give me runaround, or disconnect me from the chats.

Re: Video Doorbell does not record

wwwninja — Sat, 12 Dec 2020 19:18:23 GMT

Update. So Video Doorbell camera according to Arlo support, only supports viewing library from Arlo if have Cloud subscription. Other cameras e.g Arlo2 can view from library if recording to Cloud or Local storage . Decided to pay for the $2.99 Single Camera plan for the Video Door bell. Will not buy anymore Arlo products until they fix this.

Re: Video Doorbell does not record

Jrfvismanos — Sat, 12 Dec 2020 23:09:29 GMT

Exactly. I feel like I’m being ripped off from this arlo video camera doorbell. I have 4 arlo pro 2s with base station and that does not help with the recording. It should just be native for the arlo video doorbell to integrate with the base unit without subscription. We don’t need the other special features of the video door bell like package detection, we just need it to record movements. It defies the use of it to be force to get the unnecessary subscription.

Re: Video Doorbell does not record

JoDika — Mon, 14 Dec 2020 17:13:55 GMT

Arlo should upgrade this base. I recently purchased this system with the understanding it will record video without a subscription. That is NOT true for this base. Do not purchase if you feel you want to view local recordings without having to buy a prescription.

Re: Video Doorbell does not record

IreneS — Tue, 19 Jan 2021 21:06:13 GMT

We just bought the doorbell, installed it and have discovered that it doesn't record any videos automatically. Our other Arlo cameras do record videos which we can go back and look at. but this doorbell does not serve the purpose for which we bought it. I'm super disappointed!

Re: Video Doorbell does not record

JamesC — Tue, 19 Jan 2021 23:28:24 GMT

IreneS,

If the doorbell is Armed, it should record when it detects motion, much like your other cameras. Check your modes and make sure the doorbell is configured to record when motion is detected.

JamesC

Re: Video Doorbell does not record

kwhiffin — Wed, 20 Jan 2021 23:06:02 GMT

I'm with ya. Running into the exact same issue. Very disappointed.

Re: Video Doorbell does not record

Kevinkolob — Sat, 23 Jan 2021 01:09:42 GMT

Seriously? Can’t record from doorbell without a subscription. I feel like Arlo is intentionally deceiving their most loyal customers...I have 3 other Arlo cameras and understood this doorbell works the same but not true this has to be fixed now! What good is a camera that won’t record?