topic Arlo Video Doorbell - service in Arlo Video Doorbell

Arlo Video Doorbell - does not work and poor service

gyoung360 — Mon, 06 Jul 2020 16:23:37 GMT

On July 6, I sat on the phone for 20 min to get a refund for this product. Then the tech said it has been over 30 days since purchase and NO refund is available. I have worked with Arlo (via this case number) for the last 30 days and now since it is past 30 days - NO refund. Is this the policy to drag out trying to fix for 30 days and then deny a refund? This doorbell does not work and I will not rewire my 2004 built home 's door bell to achieve the "lame" reason you have indicated the doorbell does not work ( I have 18 v showing). My only recourse is to keep this lame product and then tell everyone about the poor product and service. If I can stop 100 people from buying this bad product, I will be satisfied!

Arlo Video Doorbell - service

gyoung360 — Mon, 06 Jul 2020 16:28:51 GMT

Beware - I purchased the Arlo Video Doorbell June 1 and proceed to work with an Arlo technician for 35 days to get the product working. At this point I'm giving up and requested a refund. The Technician said I exceeded the 30 day requirement to request a refund - so all they can do is give me a replacement. I do not want to go through another 30 days troubleshooting exercise. Poor Service is what I will be telling everyone about the Arlo Video Doorbell!

Re: Arlo Video Doorbell - does not work and poor service

JamesC — Mon, 06 Jul 2020 16:49:35 GMT

gyoung360,

What is your case number? I'd like to take a closer look at your support ticket and escalate if necessary.

JamesC

Re: Arlo Video Doorbell - does not work and poor service

gyoung360 — Tue, 07 Jul 2020 17:45:02 GMT

Case No. 41796817.... The policy to drag out a solution to exceed the 30 day refund is not appropriate, especially since there are other products for your entire home security