topic Re: Unable to view Live feed for Arlo video doorbell on my PC. in Arlo Video Doorbell

Unable to view Live feed for Arlo video doorbell on my PC.

aa1113 — Mon, 22 Jun 2020 18:55:39 GMT

I used to be able to view the live feed of the Arlo video doorbell on my PC using Chrome. Now when I click on Live I get a black screen. I tried to Zoom to see if that solves the problem, even though I will lose part of the angle and the zoom doesn't even work. I also reset and changed the zones. Nothing. Nothing changes after I save it. This is frustrating,

Re: Unable to view Live feed for Arlo video doorbell on my PC.

jguerdat — Tue, 23 Jun 2020 13:42:32 GMT

Have you tried a different browser and/or computer?

Re: Unable to view Live feed for Arlo video doorbell on my PC.

JamesC — Tue, 23 Jun 2020 16:14:42 GMT

aa1113,

Is this only happening on the PC? Do you see the same behavior using the mobile app?

JamesC

Re: Unable to view Live feed for Arlo video doorbell on my PC.

aa1113 — Tue, 23 Jun 2020 16:47:03 GMT

I tried IE and after several seconds saying "Please wait" I get this message:

An unexpected error occurred. Please try again.

I also have 3 Arlo Pro 2 and I can see them perfectly.

Re: Unable to view Live feed for Arlo video doorbell on my PC.

aa1113 — Tue, 23 Jun 2020 16:50:22 GMT

Yes, on the PC. I am using Chrome and Windows 10. If I manually take a picture I get the image, but as far as Live viewing it goes black.

The app is fine.

I just tried IE and after several long seconds of Please Wait, It gives me this; An unexpected error occurred. Please try again.

I have 3 Arlo Pro 2 and I can see them perfectly. They also come up way before the video doorbell.

By the way, this started about 3 weeks ago. I had no problems before.

Re: Unable to view Live feed for Arlo video doorbell on my PC.

aa1113 — Sun, 28 Jun 2020 20:47:56 GMT

I just downloaded HTML5 and I still can't see the live feed for the video doorbell. I can see all other Pro2. IS there a work around? I am paying for the subscription and it's not providing the service. Again this is on a PC, Windows 10, using Chrome. It does not work on IE either.

Re: Unable to view Live feed for Arlo video doorbell on my PC.

jguerdat — Mon, 29 Jun 2020 14:07:22 GMT

Connected to a hub or WiFi? Mine just connected fine and is connected to a hub.

Re: Unable to view Live feed for Arlo video doorbell on my PC.

aa1113 — Mon, 29 Jun 2020 15:12:02 GMT

WI-FI. It worked great until about 3 or so weeks ago. When I click Live, I get a black screen. This is just the video doorbell