topic Re: how to get tech support in Arlo Video Doorbell

how to get tech support

kirbdoc — Sat, 13 Jun 2020 16:15:14 GMT

How do I get someone to respond to a ticket? I have 2 tickets open, get an email that I will be contacted in 24 hrs then never hear anything?

Re: how to get tech support

JamesC — Mon, 15 Jun 2020 15:37:21 GMT

kirbdoc,

Do you have a ticket number I can reference and request an update?

JamesC

Re: how to get tech support

kirbdoc — Mon, 15 Jun 2020 17:27:09 GMT

Thanks James. ticket #s 41731030 and 41652508

Re: how to get tech support

JamesC — Mon, 15 Jun 2020 20:28:34 GMT

The development team is currently reviewing the details of your ticket. I've requested a status update and will provide more information as soon as I can.

JamesC

Re: how to get tech support

kirbdoc — Mon, 15 Jun 2020 20:46:04 GMT

thanks for the update. While the last ticket was fairly recent the first one is form 6 weeks ago.