topic Re: Doorbell stops recording when call decllined in Arlo Video Doorbell

Doorbell stops recording when call decllined

kirbdoc — Fri, 08 May 2020 15:24:38 GMT

Another thing I have noticed is that if I get a call from the doorbell button being pressed if I decline the call it stops recording despite ongoing motion. Is there a way I can keep it recording despite declining the call? If I accept the call it continues recording. In silent mode it stops recording as soon as the button is pressed.

Re: Doorbell stops recording when call decllined

kirbdoc — Fri, 08 May 2020 15:31:57 GMT

Subscription is up to date. Full wifi strength to the hub. 18 V measured at the doorbell

Re: Doorbell stops recording when call decllined

kirbdoc — Sat, 09 May 2020 17:26:43 GMT

Any Ideas? Chat support was no help.

Re: Doorbell stops recording when call decllined

JamesC — Tue, 02 Jun 2020 20:28:52 GMT

kirbdoc,

A new version of the Arlo mobile app is available from the app store. Do you experience this behavior after installing the latest version of the mobile app?

JamesC

Re: Doorbell stops recording when call decllined

kirbdoc — Fri, 05 Jun 2020 02:33:32 GMT

No, still stops recording when the call is declined. Actually with the new update I can no longer watch any door bell video recorded with night vision. Works fine on the computer or wife's I phone.

Re: Doorbell stops recording when call decllined

JamesC — Fri, 05 Jun 2020 16:27:02 GMT

kirbdoc,

What model and OS version is your mobile device?

JamesC

Re: Doorbell stops recording when call decllined

kirbdoc — Fri, 05 Jun 2020 16:39:53 GMT

Samsung s10 android Version 10 baseband version G973USQS3DTDC