topic Re: Undesired push notifications from outside of activity zones in Arlo Video Doorbell

Undesired push notifications from outside of activity zones

trippinbillies4 — Fri, 08 May 2020 20:30:50 GMT

Hi all,

I keep getting push notifications from the Arlo app when a car drives in front of our house, even though I have set up activity zones to prevent this. I've tried uninstalling and reinstalling the app, deleting and redoing the activity zones on both the app and web, and tech support even had me remove the device from our system and factory reset it then start over, problem still remains.

This is a video I got a notification for. I have the doorbell as Active in smart notifications and have turned vehicles off. I have also tried it without the camera being in smart notifications, same problem. Under modes, I have "Armed", and the rule is "if motion on front door" "record video" and "push notification" is checked. I can turn the sensitivity up or down, doesn't make a difference.

What am I screwing up, or is this a bug? My goal is to only record video and send a notification when motion is detected within the activity zones. I can deal with recording all motion but only sending a notification when it's in an activity zone.

Overall I've been less than impressed so far both with the product and the tech support. Hoping we can get this worked out!

Re: Undesired push notifications from outside of activity zones

StephenB — Sun, 10 May 2020 23:48:49 GMT

Activity zones aren't working with my video doorbell either. I suggest contacting support (so they will have another case open). That will hopefully raise the priority of getting it fixed.

Re: Undesired push notifications from outside of activity zones

JamesC — Wed, 03 Jun 2020 19:25:45 GMT

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.