topic Re: Video doorbell stopped lighting up during setup in Arlo Video Doorbell

Video doorbell stopped lighting up during setup

WADAMSNU18 — Thu, 16 Apr 2020 05:00:23 GMT

Was having a lot of difficulty setting up starting at the point where the doorbell connected to the base station. Attempted setup 20+ times, did every troubleshooting method on the internet.

Then.... it literally just stopped. Device wont light up, wont react to any stimuli for lack of better terms.

There is definitely power flowing, by the way. I checked. Did it get overworked and get fried or something? Has anyone experienced this?

Re: Video doorbell stopped lighting up during setup

StephenB — Thu, 16 Apr 2020 11:50:02 GMT

If pressing the reset button for 15 seconds doesn't bring it back to life, then you should contact support using https://www.arlo.com/en-us/support/contact.aspx

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Video-Doorbell

If the doorbell has failed, then you might find it easier/faster to exchange it with the seller.

@WADAMSNU18 wrote:

There is definitely power flowing, by the way. I checked.

What voltage are you measuring?

The doorbell does have a small internal (rechargable) battery - and if that drains I think the doorbell might be non-responsive for a bit.

Re: Video doorbell stopped lighting up during setup

WADAMSNU18 — Thu, 23 Apr 2020 15:56:28 GMT

Replacement just came, I guess we'll give device #2 a shot.

Re: Video doorbell stopped lighting up during setup

ProATC — Tue, 28 Apr 2020 03:07:56 GMT

Did your second unit work? I received a second unit as well and it will not power on at all. Very frustrated and want to get my money back for this expensive piece oof plastic hanging from my house.

Re: Video doorbell stopped lighting up during setup

JamesC — Tue, 28 Apr 2020 16:25:05 GMT

ProATC,

If the doorbell will not power on, your transformer may not be providing enough power to meet the minimum requirements. Take a look here for more information: How do I measure the voltage of my doorbell transformer?

JamesC