topic Re: Is there a way to silence calls but keep doorbell chime for the video doorbell? in Arlo Video Doorbell

Is there a way to silence calls but keep doorbell chime for the video doorbell?

Gabel2019 — Mon, 25 Nov 2019 00:10:22 GMT

Is there a way to disable or silence calls coming in but keep the regular doorbell chime? I see an option to silence the video doorbell but that kills the chime too. Thanks!

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JamesC — Mon, 25 Nov 2019 16:52:37 GMT

Gabel2019,

Silent mode disables both incoming calls and chimes. For more information on this, take a look here: How do I receive incoming calls on my smartphone from the Arlo Audio Doorbell?

JamesC

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

Gabel2019 — Mon, 25 Nov 2019 17:49:13 GMT

I understand that, is there any possibility of a future app update where you can allow the door chime but silence incoming calls? I know from other message boards there was a similar issue early on with the arlo voice doorbell and then it was updated to allow you to mute one or the other.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JamesC — Mon, 25 Nov 2019 18:10:26 GMT

Gabel2019,

The development team is paying very close attention to feedback on enhancements like what you suggest here. I will pass this feedback along to the development team for consideration.

JamesC

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

Cody1385 — Wed, 27 Nov 2019 22:46:05 GMT

The Arlo Audio Doorbell has the feature to turn off the incoming call but leave the chime on. See the link https://community.arlo.com/t5/Arlo-Audio-Doorbell/Turn-off-calls-when-doorbell-is-pressed/m-p/1673241. How come the Video Doorbell doesn't have it?

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

Gabel2019 — Fri, 29 Nov 2019 00:21:50 GMT

That post is for the audio doorbell the video doorbell doesn’t have that feature yet for some reason, that’s for the response though.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JE0108 — Wed, 01 Jan 2020 00:04:03 GMT

Yes please give us a way to silence the calls but keep the chime. I would still like my doorbell to ring but don’t need it to also call my phone to tell me someone is at the door!

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

Ken3098 — Sun, 02 Feb 2020 20:40:37 GMT

I liked the video doorbell and I even thought the subscription was ok, not to expensive but in the end I discontinued the subscription since I could not turn off the call feature without also turning off the chime. Unfortunately when you don’t have a subscription no recordings are saved. I find the doorbell pretty useless without it actually recording and storing a video for at least seven days just like the my other Arlo cameras. But I also find the call feature so... annoying. I’m looking for alternatives. Maybe the Ring doorbell?

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

ArtBarr — Sat, 11 Apr 2020 16:00:36 GMT

Please enable this feature as soon as possible.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JamesC — Mon, 13 Apr 2020 16:52:43 GMT

ArtBarr,

This feature is now available within your Arlo Video Doorbell settings.

Log in to your Arlo Mobile app and navigate to Settings > My Devices > select your Arlo Video Doorbell > Silent Mode > toggle Incoming Call

JamesC

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

ArtBarr — Mon, 13 Apr 2020 20:26:31 GMT

I’m not seeing the new setting. It still states that if I turn on silent mode both incoming call and the chime will be turned off. I want to be able to turn disable the incoming call but leave the chime on.

Has there been a firmware update that I need to run?

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JamesC — Mon, 13 Apr 2020 21:01:51 GMT

ArtBarr,

After further investigation it appears this toggle may be missing for the Android client (should be present and working on iOS).

I will review this with the development team and provide an update as soon as I have more information.

JamesC

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

ArtBarr — Mon, 13 Apr 2020 21:08:13 GMT

I am using the latest version of iOS. The setting is not there.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

AntB — Wed, 15 Apr 2020 11:59:48 GMT

I was excited to see this feature was enabled and encountered the same thing on iOS when going to silence mode. If you turn silence on, it then opens up two more options, allowing you to silence the chime, calls, or both. Awesome that this is now possible!

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

JE0108 — Wed, 15 Apr 2020 14:12:23 GMT

This is still not showing as an option for me (on iOS). Only can silence it completely, no additional options showing up.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

AntB — Wed, 15 Apr 2020 15:58:09 GMT

Did you check to make sure your Arlo app has updated to the latest version? It’s working on all three iOS devices in our household.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

ArtBarr — Wed, 15 Apr 2020 16:41:31 GMT

I show version 2.15 (released March 2020) of my Arlo app.

And, I’m running the latest version of iOS but still not seeing the new settings.

What type of chime are you using?

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

AntB — Wed, 15 Apr 2020 19:33:52 GMT

Thats weird. I have a mechanical chime and think Im on the same app version. My app specifically shows as Version 2.15 (147) Released Mar 30, 2020.

I attached a picture of what it looks like in my app when I select silent mode. Sorry I couldn’t be more helpful. Doesn’t make sense to me why you wouldn’t have the same option if on iOS and same app version. Maybe the (147) after my version number makes a difference?

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

ArtBarr — Thu, 16 Apr 2020 17:04:07 GMT

I have the exact 147 app version. Agree. Weird. I’ve checked another iOS device in my home with access to my doorbell and it does not show the settings either. Are you subscribed to the Smart or CVR plans? I’m currently not subscribed and don’t think that should make a difference. I’m still waiting to hear from Arlo tech support regarding the case that has been submitted on my behalf.

Re: Is there a way to silence calls but keep doorbell chime for the video doorbell?

AntB — Thu, 16 Apr 2020 18:09:40 GMT

Well that appears to be the difference for us- I do have a smart plan. I would hope that isn’t what would make the difference though, that wouldn’t be right on Arlo’s part.

Another thought, is the doorbell connected directly to your home Wi-Fi or do you have it going through an Arlo smart hub? I just recently connected through the hub instead of Wi-Fi. Unfortunately, I don’t know if I had the silence options before or not.