topic Re: Video Doorbell - can it ring the chime but not call my phone?? in Arlo Video Doorbell

Video Doorbell - can it ring the chime but not call my phone??

vaulthigh — Sat, 28 Dec 2019 02:19:56 GMT

with the Video Doorbell can I set it to ring the existing wired chime but NOT call my phone when I'm home? the "Silent" mode silences both - that's not what I want.

Arlo Video Doorbell

jhainzl — Thu, 02 Jan 2020 16:08:09 GMT

I don’t want a phone call when I am home, but I still want the doorbell chimes to work. Need a way to deactivate phone call but keep ch

Re: Video Doorbell - can it ring the chime but not call my phone??

JamesC — Thu, 02 Jan 2020 23:35:31 GMT

vaulthigh,

When enabling silent mode, both the chime and calls are silenced. This isn't an option at this time.

JamesC

Arlo Video Doorbell

mdrewis — Thu, 02 Jan 2020 21:58:10 GMT

On my Arlo Video Doorbell, is there a way to shut off the Video Call to my phone. I don't want it calling my phone everytime someone rings my doorbell. I would rather my mechanical doorbell ring and not my phone. Can someone point me in the right direction in settings to achieve this?

Thanks!

Re: Video Doorbell - can it ring the chime but not call my phone??

jhainzl — Fri, 03 Jan 2020 16:48:04 GMT

Arlo needs an update to Silent Mode to allow you to stop phone calls but keep the chimes active.

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Sun, 01 Mar 2020 13:39:58 GMT

This is a problem arlo has to fix ASAP. Both my wife and I are getting calls when the doorbell rings but my house chime doesn’t ring at all. When we are both at work and my daughter is home alone this is a problem.

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Sun, 01 Mar 2020 19:06:54 GMT

@edrplumber wrote:
Both my wife and I are getting calls when the doorbell rings but my house chime doesn’t ring at all. When we are both at work and my daughter is home alone this is a problem.

That's a different problem - likely the transformer. You can try disconnecting the power module (as a test), and see if the chime rings w/o it. If it does, then the next step I suggest is to replace the transformer (reconnecting the power module of course).

Note this is a problem I had with my own system.

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Mon, 02 Mar 2020 14:37:47 GMT

I will try that. The transformer is brand new I hope it’s not that. I was wondering if it was the chime

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Mon, 02 Mar 2020 14:38:42 GMT

@edrplumber wrote:
I was wondering if it was the chime

What model chime is it?

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Mon, 02 Mar 2020 19:21:12 GMT

Not sure what brand chime it is. It was a cheap Home Depot special. I had to upgrade the transformer when I installed the video doorbell because the one that came with the chime was not powerful enough.

Re: Video Doorbell - can it ring the chime but not call my phone??

silnijlos — Sun, 22 Mar 2020 09:46:19 GMT

Are there any plans to enable selective silent mode?

I totally agree with @vaulthigh here: I, too, share my account and it doesn't make any sense to call everyone's phone every time there is a delivery man dropping off a package. The problem is that door chime leaves you an option to react or to ignore, while the phone call demands some kind of action, even if all you want is to shut it down. This is absolutely unacceptable for people who are trying to minimize the number of incoming distraction on a smartphone.

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Fri, 17 Apr 2020 10:23:06 GMT

Now my chime rings when someone presses the doorbell button along with both phones. The problem seemed to fix itself when my trial ran out and I started paying for the subscription. The only problem is the chime buzzes constantly.

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Fri, 17 Apr 2020 12:29:05 GMT

@edrplumber wrote:
The only problem is the chime buzzes constantly.

Check that the power module is installed properly. If it is, then you might need to replace the transformer.

What model chime do you have?

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Sun, 19 Apr 2020 00:25:54 GMT

I will check the connections. I had to get a bigger transformer to power the video doorbell when I first got it. The one that came with my chime wasn’t big enough. Is it possible that my new transformer is too big for the old chime

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Sun, 19 Apr 2020 13:52:15 GMT

@edrplumber wrote:
I will check the connections. I had to get a bigger transformer to power the video doorbell when I first got it. The one that came with my chime wasn’t big enough. Is it possible that my new transformer is too big for the old chime

What chime model do you have, and what are the specs of your new transformer?

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Sun, 19 Apr 2020 14:22:36 GMT

I am going to buy a new chime. The chime I had came with a 16 va transformer in a set. I changed it to a 24 va when my video doorbell wouldn’t work. The specs on the chime say 16va so this might be my problem

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Sun, 19 Apr 2020 15:50:16 GMT

@edrplumber wrote:
I am going to buy a new chime. The chime I had came with a 16 va transformer in a set. I changed it to a 24 va when my video doorbell wouldn’t work. The specs on the chime say 16va so this might be my problem

16 va or 16 volts? 16 va should be fine (va is basically watts).

What chime model do you have?

Re: Video Doorbell - can it ring the chime but not call my phone??

edrplumber — Sun, 19 Apr 2020 16:12:03 GMT

Transformer says 24v 20va

Chime says caution must use 16 vac 10 va transformer.

When I setup the arlo video doorbell I got a signal that transformer wasn’t big enough. I got a bigger one at Home Depot and it worked for a while then stopped. Seemed like as soon as I signed on to the paid plan it started working again but it was bussing all the time. I want to get a chime that is rated for the bigger transformer I guess. Any suggestions?

Re: Video Doorbell - can it ring the chime but not call my phone??

StephenB — Sun, 19 Apr 2020 17:47:08 GMT

@edrplumber wrote:
I want to get a chime that is rated for the bigger transformer I guess. Any suggestions?

No recommendations on the chimes - my own are very old mechanical ones.

But consider keeping it simple. Wireless chimes and some digital ones have caused some trouble.

Unfortunately Arlo doesn't have a chime compatibility list. But Ring does, and if a chime works with Ring it likely will work with Arlo. A chime that fails with Ring will almost certainly fail with Arlo. https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List