topic Cannot connect video doorbell to base station or wifi in Arlo Video Doorbell

Cannot connect video doorbell to base station or wifi

Goldy68 — Sun, 12 Apr 2020 09:22:55 GMT

I am trying to connect my new video doorbell to my VMB4000 base station and i checked that it had the latest firmware and it does.

I get up to the stage on the app when it says if there is a solid white colour on it and there is and then it says it has detected a base station.

I press continue and it says to push the arlo doorbell buttonand i do not get a QR code. It then goes to looking for doorbell but it never finds it.

I tried to connect to the wifi and I get a QR code then I hear the chime but it still does not connect.

Does anyone have any ideas? Do I have to reset the base station?

I turned off the power to the base station and that did not seem to work.

Re: Cannot connect video doorbell to base station or wifi

jguerdat — Sun, 12 Apr 2020 13:37:57 GMT

Have you tried resetting the doorbell by pressing the sync button on the back of the doorbell? There's an FAQ here on how to do this.

Re: Cannot connect video doorbell to base station or wifi

Goldy68 — Sun, 12 Apr 2020 13:50:13 GMT

Hi yes I have reset the doorbell a few times.
Has me baffled a bit.

Re: Cannot connect video doorbell to base station or wifi

JamesC — Mon, 13 Apr 2020 17:05:59 GMT

Goldy68,

Is your mobile connected to the same network as the base station?

JamesC

Re: Cannot connect video doorbell to base station or wifi

urstruly — Thu, 23 Apr 2020 07:09:01 GMT

I just purchased the video doorbell and am getting conflicting opinions that this will not work with VMB4000 base? The FAQ @https://kb.arlo.com/000062329/Arlo-Video-Doorbell-FAQ says its supported for the base but can one of you reconfirm on the same?

@Goldy68 @JamesC @jguerdat

Re: Cannot connect video doorbell to base station or wifi

Goldy68 — Thu, 23 Apr 2020 09:22:14 GMT

I rang Arlo support which was very helpful.
I managed to get the doorbell connected to my WiFi.
There was an issue with my wifi network so I tried the other network we have here and it connected straight away.
I also tried to connect it to my vmb4000 base and it didn't work.
The arlo support person said they will get the engineers to look at it and they will contact me when it's capable of connecting to my doorbell.

Re: Cannot connect video doorbell to base station or wifi

jguerdat — Thu, 23 Apr 2020 13:24:47 GMT

https://kb.arlo.com/000062393/How-do-I-connect-my-Arlo-Video-Doorbell-to-an-Arlo-SmartHub-or-base-station

Re: Cannot connect video doorbell to base station or wifi

urstruly — Tue, 28 Apr 2020 03:20:58 GMT

@Goldy68 - were you able to make progress connecting to the VMB4000 base? If not, did the support team ever get back to you on a date for resolution. Also, when you tried connecting to the VMB4000 base did it remove any of the pro 2 camera funcitonality to record to the 7-day free cloud or usb drive as reported in https://community.arlo.com/t5/Arlo-Video-Doorbell/Connecting-Arlo-Video-doorbell-to-Smarthub/m-p/1767830/highlight/true#M2113

I'm assuming with the above challenges, you are just using the video doorbell directly connected to the cloud using the 3-month trial right?

@JamesC