topic Re: Video Doorbell Not Recording in Arlo Video Doorbell

Video Doorbell Not Recording

scott-sandiego — Wed, 08 Apr 2020 19:29:06 GMT

The doorbell works, I can see the video live, in the web it's set to record motion, but I don't see anything in the library -- it's empty. And yes I have triggered motion for recording. It always alerts me, I just can't get it to record to the library.... help! 🙂

Re: Video Doorbell Not Recording

jguerdat — Thu, 09 Apr 2020 13:25:06 GMT

Do you have a subscription? WIthout one there will be no cloud recordings. If you are connected to a SmartHub, you can use local storage to record and view with the app with no subscription.

Re: Video Doorbell Not Recording

scott-sandiego — Thu, 09 Apr 2020 16:39:54 GMT

Hello, thanks for your comments. I don't have a subscription or hub, however, my Arlo camera still records to the cloud library without a subscription. Is this different? -Scott

Re: Video Doorbell Not Recording

KM2 — Thu, 09 Apr 2020 20:05:44 GMT

I'm having the same issue. Additionally, when I go into Modes to set rules for my video doorbell I cannot even select "Record video" because the button is greyed out.

I've noticed that on my device list the Video Doorbell is no longer listed separately from the Base Station, it now falls under the Base station. Previously the video doorbell functioned as its own standalone smart hub. Whatever changes Arlo has made have now pushed the video doorbell under the Base, which seems to be creating several issues. I opened a ticket this morning and was told that because I already had 5 cameras on the Base, I had to upgrade to the multi-device Smart Plan with an add-on for the 6th camera. I'm not sure why I can't have the doorbell go back to being recognized as a standalone, and I'm no happy with the prospect of having to pay $140/year to keep my system working the way it was. I decided to try removing cameras so that there are now only 5 devices on the Base but after restarting the Base multiple times and logout/in from the service I still can't get the video doorbell to record. Still only have the greyed out option for rule selection.

Re: Video Doorbell Not Recording

JamesC — Thu, 09 Apr 2020 20:15:57 GMT

scott-sandiego,

The Arlo Video Doorbell requires a subscription to Arlo Smart for recordings to be saved to the cloud. This is different from legacy Arlo cameras.

KM2,

Regardless of how the Arlo Video Doorbell is synced (to a base station or directly to an access point) it will need a subscription to Arlo Smart to save recordings to the cloud after the initial 3 month trial has expired. Do you have a subscription to Arlo Smart?

JamesC

Re: Video Doorbell Not Recording

KM2 — Thu, 09 Apr 2020 20:56:28 GMT

Thanks James. Yes, my trial has ended and at the time of purchase I understood the video doorbell would need an ongoing subscription for stand alone cloud storage but remain confused:

Why was I advised that I now need a subscription that also covers my 5 legacy cameras?
If I remove a legacy camera, and the video doorbell can now sync to a base station, why aren't its videos stored like any other camera synced to the base station?

It makes sense if the video doorbell was still connected directly to my wifi network a cloud subscription would be required for storage, but if it now connects via the Base why can't those videos be stored locally on the base?

Re: Video Doorbell Not Recording

scott-sandiego — Thu, 09 Apr 2020 20:59:24 GMT

Thank you KM2, that was helpful. -Scott

Re: Video Doorbell Not Recording

JamesC — Thu, 09 Apr 2020 21:16:59 GMT

KM2,

You can enable local storage on the base station and cameras that are connected to that base station will save their recordings to the connected storage drive, but the storage drive must be ejected and connected to a computer to be viewed. The library on your mobile app shows what is saved in the cloud. Arlo Video Doorbell requires an Arlo Smart subscription for content to be stored in the cloud (unlike a legacy camera).

JamesC

Re: Video Doorbell Not Recording

zakarah — Fri, 08 May 2020 00:11:01 GMT

how do I connect arlo video doorbell to record to base station

Re: Video Doorbell Not Recording

JamesC — Fri, 08 May 2020 17:05:06 GMT

zakarah,

Take a look here: How do I connect my Arlo Video Doorbell to an Arlo SmartHub or base station?

JamesC

Re: Video Doorbell Not Recording

efeezy — Sun, 10 May 2020 08:36:19 GMT

This is not true. I have 4 Arlo Pro 2 cameras connected to a base station with usb external storage. All camera videos are viewable and playable from the mobile app library. I do not have a cloud account.

Re: Video Doorbell Not Recording

StephenB — Sun, 10 May 2020 23:22:58 GMT

@efeezy wrote:
This is not true. I have 4 Arlo Pro 2 cameras connected to a base station with usb external storage. All camera videos are viewable and playable from the mobile app library. I do not have a cloud account.

All pro2 cameras come with free 7-day cloud recording. So you do in fact have a cloud account.

Re: Video Doorbell Not Recording

Ken_Gordon — Tue, 19 May 2020 20:50:33 GMT

So I am having the same problem...I guess what I have now is just a very expensive doorbell...

Re: Video Doorbell Not Recording

StephenB — Tue, 19 May 2020 23:37:34 GMT

@Ken_Gordon wrote:

So I am having the same problem...I guess what I have now is just a very expensive doorbell...

Do you have a subscription?

Re: Video Doorbell Not Recording

ncsuhunter — Wed, 27 May 2020 17:16:52 GMT

i have the video doorbell and it is no longer recording or letting me know when motion is seen. My subscription is not set to expire until June 8, 2020. It used to work through my Alexa devices announcing when motion was detected and last week it lost signal and I had to reinstall it. Since I reinstalled it I no longer get motion notices. I can see the live feed so it is connected. Like others have stated, there used to be a standalone Mode for the doorbell that you could arm or disarm, that no longer appears. It was nice to just have the doorbell armed when we were home but not all the other cameras. Is this a change Arlo has made or did I do something wrong when I reinstalled it?

Re: Video Doorbell Not Recording

ossie195 — Sat, 30 May 2020 15:29:00 GMT

I have a similar issue. Cloud subs valid thru June 7, 2020 but no more recordings after it went off line last week.

i had to reset and re-add the device but I no longer get video recordings from it.

Re: Video Doorbell Not Recording

ncsuhunter — Sat, 30 May 2020 15:33:45 GMT

I had to create a mode in the base for just the doorbell to be active. It used to be stand alone outside of the base. After doing that it is now recording and announcing through my Alexa devices as it should. Don't know why Arlo made the change to put it under the base instead of a stand alone unit but it is what it is and it appears to be working as intended now. Would be nice to know when an update is going to screw things up as we dont keep our cameras active unless we aren't home.

Re: Video Doorbell Not Recording

ossie195 — Sat, 30 May 2020 15:50:16 GMT

Ok...what am I missing?
the video doorbell is still stand alone, it won’t connect to my base station.

right now I have the video doorbell set up to record video when motion is detected, it will also trigger a remote Pro 2 camera to record.

the only recordings I get are from the Pro2 camera.....I get no recording from the doorbell.

Re: Video Doorbell Not Recording

StephenB — Mon, 01 Jun 2020 23:34:30 GMT

@ossie195 wrote:

the video doorbell is still stand alone, it won’t connect to my base station.

the only recordings I get are from the Pro2 camera.....I get no recording from the doorbell.

Perhaps double check that the doorbell is still listed in "manage cameras" under the trial subscription?

Re: Video Doorbell Not Recording

Nlopez8705 — Sun, 14 Jun 2020 20:04:28 GMT

This is bogus should have went with ring