topic Re: Local storage in Arlo Video Doorbell

Video Doorbell connected to the base station but not recording to the hard drive?

Xman1970 — Mon, 06 Apr 2020 19:10:16 GMT

My video doorbell is now connected to the base station, but I was wondering why it's not recording to the hard drive?
It shows up under base station devices and I is working ie doorbell rings and notifications to my phone's?? Nothing in the library though.

Re: Local storage

jguerdat — Mon, 06 Apr 2020 13:21:41 GMT

Start by rebooting the base/hub.

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 15:51:10 GMT

Rebooting doesn't work, besides like I said, the hub already recognizes it.
Is this Arlo purposely keeping us from using our own storage?

Re: Local storage

JamesC — Mon, 06 Apr 2020 18:36:07 GMT

Xman1970,

If you have local storage enabled and your Arlo Video Doorbell is synced to your base station. You should see recordings for the doorbell on the local storage device.

What mode are you using on your doorbell? (default or custom)

JamesC

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 18:43:25 GMT

Yes local is enabled and recording the other 4 cameras fine.
What do you mean default or custom...I don't see that as an option anywhere??

Re: Local storage

JamesC — Mon, 06 Apr 2020 18:51:54 GMT

Xman1970,

Sorry, I mean the mode for your base station in the modes tab. What mode is your base station using (default Armed or a custom mode)?

Is there a rule within that mode for the doorbell?

JamesC

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 18:55:48 GMT

No rule.

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 19:01:21 GMT

No modes tab either

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 19:04:49 GMT

Sorry... thought I was looking for something different.
Yes, there is a mode tab...of course.
It is always set to either armed or disarmed.

Re: Local storage

JamesC — Mon, 06 Apr 2020 19:12:23 GMT

Xman1970,

If you're using the default Armed mode, and that mode contains a rule for the Arlo Video Doorbell to record motion when motion is detected, content from the doorbell should be showing up on your local storage device just like your other cameras.

If you continue experiencing issues with this, I encourage you to open a ticket with the Arlo Support Team to further investigate the issue.

JamesC

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 19:30:54 GMT

Yes it should be showing up in my library. The rule is set to record, and yet nothing in my library!

Re: Local storage

JamesC — Mon, 06 Apr 2020 19:41:26 GMT

Xman1970,

No, the content won't show up in your library. The library shows cloud stored content. Without a subscription, content from the Arlo Video Doorbell will not show up on the cloud.

To view the locally stored content, you must eject the storage device and view from a computer. This content does not show up in the library through the mobile app.

JamesC

Re: Local storage

Xman1970 — Mon, 06 Apr 2020 19:44:18 GMT

So why am I able to view all the other camera recordings in library?

Re: Local storage

JamesC — Mon, 06 Apr 2020 19:56:37 GMT

Legacy Wire-free Arlo cameras (Arlo, Arlo Pro, Arlo Pro 2) do not require a subscription for content to be stored in the cloud. Content for those cameras is stored in the cloud for up to 7 days. Arlo Video Doorbell requires a subscription for content to be stored in the cloud

You can set up local storage for any camera synced to the base station (including the video doorbell) to save recordings locally to a storage device. For more information on how to set this up, take a look here: How do I set up local storage backups on a USB device using my Arlo base station?

JamesC

Re: Local storage

Saske — Sun, 31 May 2020 15:47:24 GMT

Hello,

I recently purchased an Arlo Video Doorbell but I am not interested for a monthly subscription, I just need my videos recorded and stored not interested with motion detect etc. To clarify, Arlo Video Doorbell is compatible with any Arlo Smart hub? And this smart hub can work as a local storage for videos taken by the video doorbell? I wanted to know before I purchase the smart hub and which model works. Thank you.

Re: Local storage

JamesC — Mon, 01 Jun 2020 16:34:40 GMT

Saske,

Take a look here for compatibility information for your doorbell:

How do I connect my Arlo Video Doorbell to an Arlo SmartHub or base station?

This article will detail the differences in each base station/SmartHub:

What is the difference between each Arlo SmartHub and base station?

JamesC

Re: Local storage

Saske — Mon, 01 Jun 2020 17:06:37 GMT

Thanks James! I just purchased the VMB4000 with 1 arlo pro camera. Im excited to install all those with the doorbell 😁

Re: Video Doorbell connected to the base station but not recording to the hard drive?

hillx134 — Wed, 03 Jun 2020 03:25:11 GMT

How did you get your video doorbell attached to the base station? My doorbell is showing at the same level of the base station and has the same options as the base station (armed, custom etc). How do i get it to the 7 day rolling recording after subscription is up? Arlo says I get 5 ca eras on the rolling 7 days and this ks my 5th camera (really 4 since o e of my pros will only work for a short period after a charge(even with a new battery)

Also regarding the 7 day rolling recording:

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

It says "If you have an Arlo Pro 2, Pro, Go, Wire-Free, Q, Q Plus, or Baby camera, you will continue to have all the benefits that were included with the purchase of your camera. This includes free rolling 7-day cloud recording, live streaming, 2-way audio, local storage, and activity zones on up to 5 cameras.

Arlo Ultra, Pro 3, and Video Doorbell come with a free Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications."

Re: Video Doorbell connected to the base station but not recording to the hard drive?

JamesC — Wed, 03 Jun 2020 16:55:06 GMT

hillx134,

Arlo Video Doorbell requires an Arlo Smart subscription for recordings to be saved to the cloud (7 day free cloud storage is not available for the doorbell, regardless of whether it is synced to a base station or connected directly to an access point). Without a subscription, you can still live stream and receive motion/audio notifications from the doorbell, but no content will be saved to the cloud. For information on how to sync your doorbell to a base station, take a look here: How do I connect my Arlo Video Doorbell to an Arlo SmartHub or base station?

JamesC

Re: Video Doorbell connected to the base station but not recording to the hard drive?

Modenacart — Mon, 24 Aug 2020 00:28:39 GMT

This response is why no one should buy Arlo. The fact the app does not communicate with the base station for local viewing is not explained when you buy the cameras. Arlo is trying to strong arm people into buying their subscription service. Arlo should be ran out of business. You can’t even sell the crap to get rid of it because they are locked to your account and they won’t activate for someone else. Arlo is such a garbage company.