topic Re: video doorbell chimes continuously when power on in Arlo Video Doorbell

video doorbell chimes continuously when power on

acpted1986 — Fri, 20 Dec 2019 15:07:39 GMT

I purchased 2 video doorbells to connect with my existing Nutone intercom chime. I disconnected power, connected both chimes one for front door and one for side, when I turned the power back on the chime is on continuously. I tried attaching only one but still the same result. Suggestion

Re: video doorbell chimes continuously when power on

StephenB — Fri, 20 Dec 2019 17:19:00 GMT

@acpted1986 wrote:

I purchased 2 video doorbells to connect with my existing Nutone intercom chime. I disconnected power, connected both chimes one for front door and one for side, when I turned the power back on the chime is on continuously. I tried attaching only one but still the same result. Suggestion

Did you connect the power modules to the chime?

Re: video doorbell chimes continuously when power on

acpted1986 — Fri, 20 Dec 2019 17:43:26 GMT

Yes, that’s why I turn off the power.

Re: video doorbell chimes continuously when power on

StephenB — Fri, 20 Dec 2019 18:26:01 GMT

@acpted1986 wrote:
Yes, that’s why I turn off the power.

What are the specs for the doorbell transformer (voltage and VA)

Re: video doorbell chimes continuously when power on

Tineke_C — Sun, 22 Dec 2019 11:38:59 GMT

I have similar problem. Doorbell chime has a low buzzing, Almost constantly. Sometimes it gives off a small chime. Someone in another forum elsewhere mentioned it may be because the doorbell is pulling more electrical load Than a normal doorbell , and Then is Activating the chime? I’m not an electrician, so not sure what that would mean in terms of a fix, But, if this isn’t an easy fix, then this doorbell isn’t going to work for me! (Yes,I connected the Arlo thing to the chime, as per instructions. I used a multi-meter and have 16 Volts at My doorbell. )

Re: video doorbell chimes continuously when power on

StephenB — Mon, 23 Dec 2019 12:07:43 GMT

@Tineke_C wrote:
I have similar problem. Doorbell chime has a low buzzing, Almost constantly. Sometimes it gives off a small chime. Someone in another forum elsewhere mentioned it may be because the doorbell is pulling more electrical load Than a normal doorbell , and Then is Activating the chime? I’m not an electrician, so not sure what that would mean in terms of a fix, But, if this isn’t an easy fix, then this doorbell isn’t going to work for me! (Yes,I connected the Arlo thing to the chime, as per instructions. I used a multi-meter and have 16 Volts at My doorbell. )

Do you know what VA rating is on the transformer? It also needs to be at least 10 VA.

Upgrading the transformer is probably the next step.

Re: video doorbell chimes continuously when power on

arc3 — Mon, 23 Dec 2019 22:28:23 GMT

Did the doorbell constantly ringing issue get resolved.? I’m having the same problem. The doorbell constantly rings when I turn the power back on.

I shouldn’t have to upgrade transformers or any of that nonsense when the product was clearly marketed as a simple install.

Re: video doorbell chimes continuously when power on

Tineke_C — Tue, 24 Dec 2019 00:30:46 GMT

I don’t know the VA if my transformer . Haven’t found it yet. I assumed that since I measured 16 V at my doorbell with my multimeter, that I had enough electrical output for the new doorbell ??? Is that an incorrect assumption?

Re: video doorbell chimes continuously when power on

Tineke_C — Tue, 24 Dec 2019 00:36:06 GMT

To Arc3,
I’ve read Similar complaints on other forums for other video doorbell brands as well. I saw one YouTube video of a fix for our problem, but the guy just put a resistor wire across in the chimes (like the one that came with our doorbell to install). That fixed it for him. Still not sure about our situation, since it’s still doing it, despite having already installed the resistor wire. That being said, I've Realized my chime is buzzing only when the doorbell motion sensor is activated.

Re: video doorbell chimes continuously when power on

arc3 — Tue, 24 Dec 2019 02:08:51 GMT

I’m having trouble finding the YouTube video you referenced in your reply. Can you give some hints as to how to find it?

Re: video doorbell chimes continuously when power on

Tineke_C — Tue, 24 Dec 2019 02:34:52 GMT

https://youtu.be/5lnyWqQWrik

Re: video doorbell chimes continuously when power on

acpted1986 — Tue, 24 Dec 2019 02:41:27 GMT

So I did get both video doorbells installed and running but here are the caveats; (1) I had to get an electrician friend of mine to get the correct configuration to power them and I have zero idea how he did it however (2) he could not make it work with the digital chime in my intercom. As of now when the bell is rung it will send a ring to my phone but I have no other chime. I thought the easy fix would be Arlo chimes but apparently they only work with Arlo audio doorbell and NOT video doorbell at this time which really sucks big time... thanks Arlo. My next step is to install a mechanical chime that will connect to the video doorbells... sheeeesh!

Re: video doorbell chimes continuously when power on

arc3 — Tue, 24 Dec 2019 03:09:50 GMT

Thanks!

Re: video doorbell chimes continuously when power on

arc3 — Tue, 24 Dec 2019 03:12:55 GMT

It also appears that too much power might be causing the doorbell to constantly ring. In that case, Arlo support is telling me I’ll have to turn off power kit- meaning I won’t hear the doorbell ring. Kind of a lame solution.

Re: video doorbell chimes continuously when power on

acpted1986 — Tue, 24 Dec 2019 03:42:41 GMT

And for the record... I do not like the fact that we, as Arlo consumers, have to figure solutions amongst ourselves instead of the genius’s that designed this product. Thanks Arlo, we’ll figure out how to make your sh*t work

Re: video doorbell chimes continuously when power on

arc3 — Tue, 24 Dec 2019 04:05:46 GMT

I agree. It would be better if Arlo at least made more disclosures about solutions more readily available.

I was on a chat with Arlo this afternoon for about 45 minutes. Although the chat person was very nice and tried to help, I fault the front end support and installation material.

Re: video doorbell chimes continuously when power on

StephenB — Tue, 24 Dec 2019 15:29:23 GMT

@Tineke_C wrote:
I don’t know the VA if my transformer . Haven’t found it yet. I assumed that since I measured 16 V at my doorbell with my multimeter, that I had enough electrical output for the new doorbell ??? Is that an incorrect assumption?

There's two specs - voltage (V) and power (VA). Both matter.

My transformer was in my basement. It might also be in an electrical box behind the chime.

@arc3 wrote:

It also appears that too much power might be causing the doorbell to constantly ring.

With an ordinary doorbell, there is no power flowing through the circuit when you aren't pressing the doorbell.

With a video doorbell, there is always power flowing through the doorbell. Since the chime is part of the circuit, that means there is always power flowing through the chime. That can cause the chime to sound when the doorbell isn't pressed (among other symptoms). The power module acts as a bypass - some of the power runs through the power module instead of the doorbell, which should keep the doorbell from ringing.

Re: video doorbell chimes continuously when power on

Tineke_C — Sun, 12 Jan 2020 18:06:31 GMT

So, I found my transformer. It is 16 V and 10 VA.

As an update, the buzzing stopped after a few days. And then a few weeks later it started again. I disarmed the doorbell from my app, and also turned off the camera from the Arlo app. The buzzing persisted. I then removed the cover of the doorbell chime and just touched/slightly shifted one of the pieces that seemed like it was vibrating, as if it was touching something it shouldn’t. It seems to have done the trick for now, at least for the past few days. Just thought that might be helpful for someone else struggling with the same issues.

Re: video doorbell chimes continuously when power on

mjsnabe — Tue, 21 Jan 2020 02:13:46 GMT

I think you have something here. Mine has a 16v - 30va transformer on it and had the same issue only after connecting the battery pack. If I pressed on the chime housing it stopped, which made me think it was a vibration. Reading this seems to confirm it. Right now it stopped but if it starts again I may use foam tape for the battery pack, tape the battery pack wires back so they don't touch the cover and/or add a couple screws to the chime mount.

Re: video doorbell chimes continuously when power on

Tineke_C — Tue, 21 Jan 2020 03:15:09 GMT

So, another update...

my doorbell started chiming wildly for about 20 minutes. I took off the cover and could see the hammer going. Again, turning off the doorbell; and disarming it via the app did not help. After a while it stopped. Then started again a few hours later for a few minutes. Then it was quiet for a few days; then sometimes a very low buzzing.

It would be nice if Arlo tech people would chime in (no pun intended) and provide some guidance to ALL OF US here !!! I haven't returned it yet, just b/c I don't have time to deal with this!!!