topic Re: Source of Video Doorbell glare? in Arlo Video Doorbell

Source of Video Doorbell glare?

Joegle — Fri, 13 Mar 2020 13:12:46 GMT

Just setup my video doorbell last night, super excited. Saw that with night vision on I am getting some glare back... looking for suggestions as to what could be causing it? I moved the stroller in front of the car license place as I thought the glare came from there. Thanks!

Re: Source of Video Doorbell glare?

TomMac — Fri, 13 Mar 2020 13:26:18 GMT

It looks like it in inside of a housing ... Is the camera properly placed ?

IR seems to be bouncing off of something and causing washout

Re: Source of Video Doorbell glare?

Joegle — Fri, 13 Mar 2020 14:15:44 GMT

Hey,
It’s just mounted with the straight mount, nothing placed around or over it. I thought maybe the IR was leaking from inside but there doesn’t seem to be any pressure or twisting of the unit. I moved the stumps back, didn’t help. The concrete stairs to the bottom left are painted black, would that reflect?

Re: Source of Video Doorbell glare?

JamesC — Fri, 13 Mar 2020 16:25:30 GMT

Joegle,

How does the image look during the day? Are you able to provide a picture of where the doorbell is installed so we can better understand the environment?

JamesC

Re: Source of Video Doorbell glare?

Joegle — Sat, 14 Mar 2020 03:17:06 GMT

Here is a picture from during the day

Re: Source of Video Doorbell glare?

Joegle — Sat, 14 Mar 2020 03:18:25 GMT

Picture of camera from this morning. There is a motion detector above the doorbell, that was obviously not activated when I sent the picture at night.