topic Re: Doorbell camera audio issue in Arlo Video Doorbell

Doorbell camera audio issue

Dkelle7 — Thu, 12 Mar 2020 13:32:24 GMT

Recently purchase the Arlo Doorbell camera. Not quite a full day after the install the microphone on the doorbell is picking up some odd “heartbeat” type noise. I’ve still yet to figure this out whether something is wrong with the device itself or some interference. Appreciate help in advance!

Re: Doorbell camera audio issue

JamesC — Thu, 12 Mar 2020 20:15:56 GMT

Dkelle7,

Are there any other devices nearby that could be emitting audio?

JamesC

Re: Doorbell camera audio issue

Dkelle7 — Fri, 13 Mar 2020 02:12:28 GMT

I’ve actually disconnected the door bell and it appeared to stay on for 5 mins or so, I’m guessing due to an internal battery. Either way, I placed the door bell away from the current location with NO WIRES attached and it was STILL making that pulse type sound. It literally sounds like a muffled heart beat.

Re: Doorbell camera audio issue

Osiderider — Wed, 25 Mar 2020 13:58:07 GMT

I have the same exact issue. Is there a fix?

Re: Doorbell camera audio issue

JamesC — Wed, 25 Mar 2020 16:00:54 GMT

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Doorbell camera audio issue

Jason_A_Alex — Fri, 27 Mar 2020 14:33:53 GMT

I am hearing the same muffled thump thump thump on my audio when I look at the doorbell video and audio.

Re: Doorbell camera audio issue

Osiderider — Fri, 27 Mar 2020 14:39:43 GMT

I was told to contact customer support. I haven't had a chance to troubleshoot it yet but they asked me to delete the camera from my app and add it again. Don't know if that'll work...

Re: Doorbell camera audio issue

Jason_A_Alex — Fri, 27 Mar 2020 15:37:56 GMT

As much trouble as I had getting it connected I'm not disconnecting it.

Re: Doorbell camera audio issue

Osiderider — Fri, 27 Mar 2020 15:46:20 GMT

You'd think they would have a easy fix for this seeing as it's so common.

Re: Doorbell camera audio issue

JamesC — Fri, 27 Mar 2020 18:50:31 GMT

Are you able to post an example video clip with this behavior? I will ask the development team if this is normal behavior.

JamesC

Re: Doorbell camera audio issue

Jason_A_Alex — Fri, 27 Mar 2020 19:51:29 GMT

I have a video captured from my phone but it won't let me upload it here. How can I get you the file?

Jason

Re: Doorbell camera audio issue

manchj9 — Fri, 27 Mar 2020 22:16:08 GMT

I tried disconnecting it, it won't connect now.

so tired of this.

Re: Doorbell camera audio issue

Elvisa1011 — Sat, 28 Mar 2020 12:58:56 GMT

I’m hearing the same heartbeat sound. I struggled with reconnecting my camera every few days because it would go offline. I think I finally figured out the it. 1. make sure your phone and Arlo device are on the same 2.4 ghz network. 2. Make sure your WiFi assist is turned off on your phone. 3. Set 2.4 ghz to channel “6”. 4. Make sure that the type of password for your router is a WPA2 password. Mine was set to something else but I changed it to WPA2. Once I did all the things above, my video doorbell connected and has stayed on without issues.

Re: Doorbell camera audio issue

JP_13 — Thu, 23 Apr 2020 18:58:26 GMT

I too have an audio issue similar to this. On my new video doorbell (two days old) the microphone has a crackling wind sound. It sounds as if the wind is blowing directly into the mic all of the time, even on calm days. But what makes this sound seem worse is that it pulses (like a heartbeat). If you replay the video clips the pulses are in perfect timing to the status bar. I have very fast fiber internet and the doorbell is merely 10ft from my office router so Wi-Fi speed and buffering shouldn't be a huge concern. However, the microphone sound coupled with the stuttering signal make most of the recorded clips unusable.

Re: Doorbell camera audio issue

Andymoreno70 — Sun, 26 Apr 2020 19:05:20 GMT

Im having same issue. I was so excited to install but all videos (live and recordings) have the heartbeat, wind crackling sound others are describing. I even uninstalled and did setup again but the annoying sound remains.

Re: Doorbell camera audio issue

rmcomer — Mon, 27 Apr 2020 20:08:32 GMT

I have the same issue with noisy, thumping audio. Videos start out quiet but a few seconds after replay begins, there's constant crackling, thumping. I've reinstalled multiple times and still have the same issue.

Re: Doorbell camera audio issue

harleyman1450 — Tue, 28 Apr 2020 22:20:25 GMT

The same issue with me .opened a support ticket still waiting on their response. pretty much followed the troubleshooting script to the letter and as every poster, the thumping and wind noise is still present making the video doorbell seem like a cheap harbor freight product. Hope its a firmware issue will keep the group updated once a response is received from Arlo

Re: Doorbell camera audio issue

harleyman1450 — Tue, 28 Apr 2020 22:54:11 GMT

By the way, I forgot to mention to the group I am a licensed electrician and all troubleshooting was done.

1. eliminating video doorbell from 24 vac transformer that ruled out AC line noise.

2. reinstalling and rewiring and resetting the unit (little pinhole in the back) To ensure connections were tight and the wires not shorting the unit out

3. Running a continuity test on the wires supplying the AC power to ensure no shorts from transformer to the unit

4 isolating the video doorbell from any interference such as my mobile phone microwave oven or any other source that would cause noise interference.

5. Eliminating the doorbell from the Arlo portal and reactivating it.

6. Changing SSDI from Guest network 2.4 GHz to regular 2.4 GHz (Please be advised it is wise to always keep your home security products and wifi thermostats and Google and amazon gadgets on the guest network for security )

7. I swapped out my router and used my backup router and that pretty much ruled out my network.

So in conclusion Its a Hardware issue or a firmware issue. on the Arlo side so please do not let them tell you otherwise. Let's hope they get their house in order.

Re: Doorbell camera audio issue

StephenB — Wed, 29 Apr 2020 00:00:21 GMT

@harleyman1450 wrote:

By the way, I forgot to mention to the group I am a licensed electrician and all troubleshooting was done.

1. eliminating video doorbell from 24 vac transformer that ruled out AC line noise.

2. reinstalling and rewiring and resetting the unit (little pinhole in the back) To ensure connections were tight and the wires not shorting the unit out

3. Running a continuity test on the wires supplying the AC power to ensure no shorts from transformer to the unit

4 isolating the video doorbell from any interference such as my mobile phone microwave oven or any other source that would cause noise interference.

5. Eliminating the doorbell from the Arlo portal and reactivating it.

6. Changing SSDI from Guest network 2.4 GHz to regular 2.4 GHz (Please be advised it is wise to always keep your home security products and wifi thermostats and Google and amazon gadgets on the guest network for security )

7. I swapped out my router and used my backup router and that pretty much ruled out my network.

So in conclusion Its a Hardware issue or a firmware issue. on the Arlo side so please do not let them tell you otherwise. Let's hope they get their house in order.

I'm not seeing the post of your problem??? Can you let us know what it was?

Re: Doorbell camera audio issue

harleyman1450 — Wed, 29 Apr 2020 00:21:06 GMT

The same issue as all the others on this specific thread titled ( Re: Doorbell camera audio issue) please start from the first post of this thread and scroll down and you shall be informed