topic Re: Cannot watch any video in Feed of Alro's mobie App in Arlo Video Doorbell

Cannot watch any video in Feed of Alro's mobie App

JC2025 — Fri, 20 Jun 2025 14:21:52 GMT

we joined the subscription about 1 month video history ($28). but we cannot watch any video in Feed of Alro's mobie App, but we can watch the live and manual to record the video. Please help to check my plan, have any problem about my subscription plan (Secure Single Camera).

my Doorbell model : Arlo Wireless Doorbell

Firmware : 1.9.1.0_8_9eedd22_ceefa49

Hardware : AVD2001Aer1.2

Re: Cannot watch any video in Feed of Alro's mobie App

StephenB — Fri, 20 Jun 2025 16:30:18 GMT

@JC2025 wrote:

but we cannot watch any video in Feed of Alro's mobie App,

Is the problem that there are no recordings to watch?

Or is something going wrong when you try to watch a video?

Re: Cannot watch any video in Feed of Alro's mobie App

JC2025 — Tue, 24 Jun 2025 13:48:05 GMT

Dear Support,

Yes, there are no recodings to watch. but we have paid the subscription fee. Please help to check it and advise it.

Thanks!

Re: Cannot watch any video in Feed of Alro's mobie App

BrookeN — Tue, 24 Jun 2025 13:51:15 GMT

Can you please send me a screenshot of what you are seeing under the feed section of the Arlo app?

Re: Cannot watch any video in Feed of Alro's mobie App

StephenB — Tue, 24 Jun 2025 14:03:29 GMT

@JC2025 wrote:

Yes, there are no recodings to watch. but we have paid the subscription fee. Please help to check it and advise it.

Just to clarify - this is a user-to-user forum, and not Arlo support. I do not work for Arlo. ( @BrookeN does).

Can you make a manual recording while livestreaming the camera? If you can, does that show up in your feed?

Re: Cannot watch any video in Feed of Alro's mobie App

JC2025 — Fri, 27 Jun 2025 06:31:52 GMT

Dear StephenB,

Thanks, I can made a manual recording while livestreaming the camera and show up in feed, but it can't recording any video automatically when anyone have moving.

Please advise.

Re: Cannot watch any video in Feed of Alro's mobie App

JC2025 — Fri, 27 Jun 2025 06:35:17 GMT

Dear Brooken,

Please find the attached file. Thanks!

Re: Cannot watch any video in Feed of Alro's mobie App

JC2025 — Fri, 27 Jun 2025 06:37:14 GMT

Dear Brooken,

Please find the attached file. Thanks!

Re: Cannot watch any video in Feed of Alro's mobie App

JC2025 — Fri, 27 Jun 2025 08:40:58 GMT

Dear All,

I have fixed it.

We selected the higher level in the Motion Detection.

Thanks.

Re: Cannot watch any video in Feed of Alro's mobie App

BrookeN — Fri, 27 Jun 2025 12:53:29 GMT

Awesome, thank you for the update. I hope you have a great rest of your weekend.