topic Re: Cancelled subscription but continue to be billed in Arlo Video Doorbell

Cancelled subscription but continue to be billed

laparlo — Thu, 17 Apr 2025 20:06:23 GMT

I had a single arlo doorbell camera at my previous house. I cancelled the plan prior to moving but I continue to be billed $9.99 per month. I logged into my account and it shows I currently have no plan. The support line won't assist me since I have cancelled my plan so I have no idea how to stop the charges.

Re: Cancelled subscription but continue to be billed

BrookeN — Fri, 18 Apr 2025 13:43:08 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Cancelled subscription but continue to be billed

laparlo — Mon, 23 Jun 2025 18:04:56 GMT

I am having the same issue. I cancelled in February and continue to get billed. I can't get through via the website since it shows my account is not active. I have had to dispute via my credit card each month. Is there a way to get a callback so I can finally be arlo free?

Re: Cancelled subscription but continue to be billed

BrookeN — Mon, 23 Jun 2025 21:14:42 GMT

Re: Cancelled subscription but continue to be billed

BrookeN — Mon, 23 Jun 2025 21:18:54 GMT

@laparlo I received your message. I reached out to support, they will be getting a hold of you as soon as possible.