topic Re: A random person is answering my doorbell in Arlo Video Doorbell

A random person is answering my doorbell

M124 — Tue, 17 Jun 2025 01:00:02 GMT

A random person has started answering my doorbell. No one has access to my doorbell other than me and because the call quality is so bad (I’ve never been able to answer the doorbell remotely myself), I don’t know who they are and can’t talk to them.

Re: A random person is answering my doorbell

jguerdat — Tue, 17 Jun 2025 12:11:11 GMT

Start by changing your account password. If connected to WiFi, you may want to change your WiFi password, too.

Re: A random person is answering my doorbell

StephenB — Tue, 17 Jun 2025 14:12:59 GMT

@jguerdat wrote:

Start by changing your account password.

Also, the email password for the account. The "random person" needs to get past the two-factor authentication. They won't get web push or text messages (unless they changed the phone number in the SMS setup), so they must be using email verification.

I also suggest running antimalware software on your PCs. They might have gotten your passwords from something running on a PC.

Re: A random person is answering my doorbell

BrookeN — Wed, 18 Jun 2025 04:43:01 GMT

@M124 I did send you a direct message if you could please respond to that, thank you.

Re: A random person is answering my doorbell

M124 — Thu, 19 Jun 2025 22:30:33 GMT

Thanks jguerdat & StephenB. I’ve reset my passwords. I’m wondering if there is maybe an auto answer function? I don’t have leave a voicemail turned on.

Re: A random person is answering my doorbell

StephenB — Thu, 19 Jun 2025 23:02:08 GMT

@M124 wrote:

I’m wondering if there is maybe an auto answer function? I don’t have leave a voicemail turned on.

Just the voicemail function.