topic Re: Video doorbell not working in Arlo Video Doorbell

Video doorbell not working

Iandor — Thu, 24 Apr 2025 05:28:04 GMT

Arlo video doorbell not working.

press button, nothing happens.

taken off & tried reset - nothing.

charged battery & reconnect, flashes white once but nothing thereafter. Press button to sync but nothing happens.

do I need new doorbell, new battery or both?

cannot find anyway to contact support.

Re: Video doorbell not working

StephenB — Thu, 24 Apr 2025 11:15:29 GMT

@Iandor wrote:

Arlo video doorbell not working.

cannot find anyway to contact support.

What model doorbell?

Do you have a subscription?

Re: Video doorbell not working

Iandor — Sat, 26 Apr 2025 06:32:56 GMT

Hi Steven,

thanks for the reply.

It’s AVD2001

no subscription just basic use.

Thank you

Re: Video doorbell not working

jguerdat — Sat, 26 Apr 2025 12:15:29 GMT

Without a subscription you can't get help from official support. You could purchase a monthly single camera plan to be able to contact them and cancel it when done. If it's within the warranty period, a replacement could be offered.

Re: Video doorbell not working

StephenB — Sat, 26 Apr 2025 12:20:05 GMT

@jguerdat wrote:

Without a subscription you can't get help from official support. You could purchase a monthly single camera plan to be able to contact them and cancel it when done. If it's within the warranty period, a replacement could be offered.

@Iandor - if you give the details of what isn't working, then we might also be able to help you resolve the problem here.