topic Re: Chime Settings "Not Connected" in Arlo Video Doorbell

Chime Settings "Not Connected"

erics13564 — Tue, 18 Feb 2025 22:36:55 GMT

So, messing with the Arlo app on my phone I managed to completely disabled traditional chimes on my Arlo wired doorbell by changing it from traditional to neither. and I can't get it back, when I tap of chime settings it says not connected. Does anyone know how to get to work again?

Re: Chime Settings "Not Connected"

StephenB — Wed, 19 Feb 2025 12:43:54 GMT

@erics13564 wrote:

So, messing with the Arlo app on my phone I managed to completely disabled traditional chimes on my Arlo wired doorbell by changing it from traditional to neither. and I can't get it back, when I tap of chime settings it says not connected. Does anyone know how to get to work again?

Unfortunately, you'll need to remove the doorbell from the account and add it back again.

Re: Chime Settings "Not Connected"

erics13564 — Thu, 27 Feb 2025 14:48:21 GMT

Finally got around to do as you recommended, and after removing the doorbell last night and trying to add it back, it kept failing to connect. I verified that my phone was connected to my 2.4GHz Wi-Fi, and that everything elss was entered correctly, the doorbell has power and I heard the chime like I was suposed to, but still I could not get it to connect up with the Arlo app.

So what are my options now? If I can’t connect it up I’m going to have to cancel my subscription and find another doorbell cam that will work.

Re: Chime Settings "Not Connected"

jguerdat — Thu, 27 Feb 2025 14:54:59 GMT

If the doorbell was disconnected from the wires for a length of time, the small internal battery may have discharged and needs to charge back up to allow the doorbell to then be found.

Re: Chime Settings "Not Connected"

erics13564 — Thu, 27 Feb 2025 15:03:01 GMT

Nope did not disconnect any wires, I did verify the wiring configuration on my actual chimes, but all I did was remove it from the app and tried to reconnect to it.

Re: Chime Settings "Not Connected"

jguerdat — Thu, 27 Feb 2025 15:06:10 GMT

Try this carefully:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Chime Settings "Not Connected"

erics13564 — Fri, 28 Feb 2025 15:14:15 GMT

Okay doing a reset didn’t work.

I originally pointed out that while trying to figure out how to get the doorbell chimes to work I somehow disabled chime settings, one person said that I would need to remove the device and reinstall the device on the app, which I did, but that didn’t work. The device has power and while trying to reinstall the device with the app I would hear it chime but it would not sync up, even though I was connected to the 2.4GHz Wi-Fi. Next, I was told that I would have to reset the device by removing it from it’s mount and pressing the reset pin on the unit, which I did as instructed, after which I tried once again to add it to the app and sync up, and it failed once again. Anyone have an additional advice, before I chuck this thing cancel my subscription and buy a new one from you competitor?

Re: Chime Settings "Not Connected"

jguerdat — Fri, 28 Feb 2025 15:23:48 GMT

To be clear, this is the wired video doorbell, AVD1001, right? You selected that model but just wanted to be sure.

During setup you have the chance to tell it to use an existing traditional chime. This doorbell also requires the power kit to be connected at the doorbell to prevent it from humming, etc. Is that installed? If you touch the wires at the doorbell together does the chime sound properly? I don't have a traditional chime to check settings on for the doorbell but I'm not sure there would be anything to set there - it works for my Arlo chimes. A screenshot of these settings would be helpful in this case.

Re: Chime Settings "Not Connected"

erics13564 — Fri, 28 Feb 2025 15:38:32 GMT

Yes it's a wired doorbell and the transmitter is connectd to the chimes, when I fist got this 2+ years ago you would hear the doorbell ring when someone press the button, but don't get a lot of visitors so I never realised it was;t workiing until a few months ago, then tried to go into the setting and then I locked myself out of selecting the chime type. When I get back home later, or tomorro will take a picture and attach it for verification.

Re: Chime Settings "Not Connected"

erics13564 — Sat, 01 Mar 2025 16:33:32 GMT

Okay I connected a piece of wire to both contacts on my doorbell, and it did not chime as I thought it would, see attached photo of my doorbell

Re: Chime Settings "Not Connected"

StephenB — Sat, 01 Mar 2025 17:38:58 GMT

@erics13564 wrote:

Yes it's a wired doorbell and the transmitter is connectd to the chimes,

That is NOT a transmitter. It is a power kit that is needed for the AVD1001 doorbell. The purpose is to divert power around the chime except when the doorbell is pressed.

If you remove the doorbell, and then briefly touch the two wires together, do you hear a chime? Don't connect a wire across those two wires - just touch them together briefly and then pull them apart again.

Re: Chime Settings "Not Connected"

erics13564 — Sat, 01 Mar 2025 18:45:39 GMT

I probably did describe what I did, I used the wire and touched both contacts at the same time, not connected the wire across,

Re: Chime Settings "Not Connected"

erics13564 — Sat, 01 Mar 2025 19:16:32 GMT

Oh, I typoed, I meant to say Didn't, not did, and and yes the power kit that came with the doorbell cam is connected and set to O as the instructions require. If I didn't have a normal doorbell would it work with the Arlo wireless chime device?

Re: Chime Settings "Not Connected"

StephenB — Sat, 01 Mar 2025 20:08:19 GMT

@erics13564 wrote:

I probably did describe what I did, I used the wire and touched both contacts at the same time, not connected the wire across,

Ok. Did the chime ring when you did that?

Re: Chime Settings "Not Connected"

StephenB — Sat, 01 Mar 2025 20:10:08 GMT

@erics13564 wrote:

If I didn't have a normal doorbell would it work with the Arlo wireless chime device?

The Arlo chime only works with Arlo doorbells. You can use it either instead of a traditional chime - or in addition to a traditional chime.

Re: Chime Settings "Not Connected"

erics13564 — Sat, 01 Mar 2025 20:15:20 GMT

No as I said it didn't, that is why I was sking can I set my existiing Arlo Wired Doorbell Camera with an Arlo chime, and if so what is the model# and instructions for doing so/

Re: Chime Settings "Not Connected"

StephenB — Sun, 02 Mar 2025 01:23:57 GMT

@erics13564 wrote:

No as I said it didn't,

FWIW, I couldn't figure out what you said. Do you know if the doorbell is getting power?

@erics13564 wrote:

can I set my existiing Arlo Wired Doorbell Camera with an Arlo chime, and if so what is the model# and instructions for doing so/

https://www.arlo.com/en-us/accessories/AC2001-100NAS.html