topic Re: Canceled Subscription but continued to be charged in Arlo Video Doorbell

Canceled Subscription but continued to be charged

meyer2ay — Sun, 24 Nov 2024 02:35:06 GMT

I canceled my subscription with Arlo, but still getting charged. Cannot get a hold of them without an active subscription. How do I get refunded?

Re: Canceled Subscription but continued to be charged

BrookeN — Mon, 25 Nov 2024 20:35:33 GMT

I have reached out to support regarding the charges you are still receiving after cancellation. Support will be reaching out to you as soon as possible.

Re: Canceled Subscription but continued to be charged

rcarson — Tue, 25 Feb 2025 05:03:11 GMT

Same happening here. I made my own separate post. Hopefully someone can reach out.

Re: Canceled Subscription but continued to be charged

Edinburgh_lad1 — Tue, 25 Feb 2025 08:14:27 GMT

This has been happening for some time, and even though Arlo is aware, it is continuing to happen.

You should contact your bank/credit card company to report this and to seek their advice - if you can demonstrate to them that you ended the subscription and that there was no notice period, they'll advise you on what to do. You should also report this to your local Trading Standards office (in the UK, equivalent elsewhere).

Re: Canceled Subscription but continued to be charged

BrookeN — Tue, 25 Feb 2025 15:24:47 GMT

@rcarson Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Canceled Subscription but continued to be charged

BrookeN — Wed, 26 Feb 2025 14:44:28 GMT

@rcarson thank you for providing that information, I did reach out to support regarding the charges you are still receiving. They will be reaching out to you as soon as possible.