topic Re: How do I disable doorball calls to iPhone? in Arlo Video Doorbell

How do I disable doorball calls to iPhone?

mountdang — Thu, 16 Jan 2025 21:32:39 GMT

We have several video doorbells at various properties. The devices are shared out to different people. For some people we don't want them receiving a call on their phone when someone rings the video doorbells. On all of the doorbell devices, under the People setting, the "Audio and Video Doorbell Calls" is toggled to the Off position, yet they are still receiving calls on their phone when the doorbell is activated.

Nothing has changed on our end. Is it possible a recent app update broke this setting?

Re: How do I disable doorball calls to iPhone?

ShayneS — Tue, 21 Jan 2025 19:21:45 GMT

Hi @mountdang

I am looking in to this and I will report back as soon as possible.

Re: How do I disable doorball calls to iPhone?

ShayneS — Thu, 23 Jan 2025 19:48:48 GMT

Hi @mountdang

Thank you for bringing this up, The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: How do I disable doorball calls to iPhone?

mountdang — Fri, 24 Jan 2025 22:15:25 GMT

Got it, have there been more reports of this behaviors from others?

Re: How do I disable doorball calls to iPhone?

ShayneS — Fri, 24 Jan 2025 22:30:20 GMT

@mountdang I am not aware of any other reports, I will keep you in the loop on this one.

Re: How do I disable doorball calls to iPhone?

mountdang — Mon, 03 Feb 2025 22:22:19 GMT

Unfortunately, it is still calling phone when it shouldn't be

Re: How do I disable doorball calls to iPhone?

ShayneS — Mon, 03 Feb 2025 22:33:17 GMT

@mountdang

I will be sure to provide more updates from the development team as we work on a resolution.

Re: How do I disable doorball calls to iPhone?

ShayneS — Thu, 20 Feb 2025 18:33:01 GMT

Wanted to let you know we are still investigating and I will continue to provide updates.

Thanks

Re: How do I disable doorball calls to iPhone?

ShayneS — Mon, 14 Apr 2025 15:29:33 GMT

@mountdang

Is it possible to have everyone clear their cache and remove and reinstall the Arlo app and test again?