topic Arlo Video Doorbell - Smart Notifications and Library recordings in Arlo Video Doorbell

Arlo Video Doorbell - Smart Notifications and Library recordings

Veaseph — Tue, 18 Feb 2020 17:11:36 GMT

I've had the Arlo Video Doorbell installed for about a month and a half. It was an easy installation, and I am very pleased with it.

My one issue - and I don't know if this is something I've done incorrectly, or if this is the intended behavior, or this is a bug:

I get Smart Notification Motion Alerts on my iOS devices and recordings for People, Vehicles, Animals, and Packages. However, when there is motion and none of these are recognized, I get no alerts on my iOS devices and no recordings.

I know that the AVD has detected the motion because (1) I get a notification from my Amazon Echo (which I've "synced" with Arlo) and (2) the Arlo Mobile App Devices display shows the image at the time of the motion.

I have Smart Notifications, "All Other Motion" enabled.

Just 15 minutes ago, my Amazon Echo "dinged", the Devices display shows an image from 15 minutes ago of a bird sitting on the railing in front of the AVD, but there is no recording.

This is not a big deal, but I'm curious.

Any insights?

Re: Arlo Video Doorbell - Smart Notifications and Library recordings

JamesC — Mon, 24 Feb 2020 18:07:21 GMT

Veaseph,

Try restarting your Arlo Video Doorbell within Settings > My Devices > select your Arlo Video Doorbell > Restart

Do you still experience the same behavior?

JamesC

Re: Arlo Video Doorbell - Smart Notifications and Library recordings

Veaseph — Mon, 24 Feb 2020 21:05:01 GMT

JamesC:

Thank you for the response.

I believe I understand the behavior now. I had set up an Activity Zone . Each time the Arlo Video Doorbell detected motion, Arlo (1) saved an image at the time of the motion and (2) sent motion notifications through to my Echo device. However, if a detected motion was not within the Activity Zone, Arlo Smart (correctly) ignored the motion, did not record the motion, and did not send a Smart Notification. My Echo said there was motion, my iOS devices didn't know about it.

This behavior was not what I expected, but it makes sense. I have removed the Activity Zone, and I now get Smart Notifications and recordings for each detected motion. In my case, the Activity Zone was not necessary, because my home is far from neighbors and extraneous motion.

I now get many videos of deer enjoying my plants in the early morning hours.