topic Re: not receiving email alerts for battery - Video Doorbell in Arlo Video Doorbell

not receiving email alerts for battery - Video Doorbell

bsushanth — Sun, 17 Nov 2024 18:33:43 GMT

I used to receive email for battery level low for Arlo Essential Doorbell.

But lately the emails have stopped.

How do I get them reinstated. Thank you.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Tue, 19 Nov 2024 16:15:06 GMT

@bsushanth

Do you receive the push notification?

Re: not receiving email alerts for battery - Video Doorbell

bsushanth — Tue, 19 Nov 2024 18:18:19 GMT

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Tue, 19 Nov 2024 18:38:00 GMT

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: not receiving email alerts for battery - Video Doorbell

bsushanth — Tue, 19 Nov 2024 19:37:20 GMT

I checked spam and trash in my emails.

Also checked notifications on the phone and nothing's changed there.

I receive motion alerts from the app.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Wed, 20 Nov 2024 16:40:04 GMT

How often is this occurring? During every battery discharge?

Re: not receiving email alerts for battery - Video Doorbell

bsushanth — Wed, 20 Nov 2024 19:02:03 GMT

Yes, the last email alert I received was in April this year.

Since then either I have to check randomly or I have to notice that their are no motion alert notifications on the doorbell.

The last discharge was on the 17th Nov. I noticed the doorbell was offline and then proceeded to replace battery.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Wed, 20 Nov 2024 22:37:00 GMT

Thanks for the information. I am inquiring with the team, I will report back as soon as I have more info.

Re: not receiving email alerts for battery - Video Doorbell

Castat — Mon, 09 Dec 2024 10:25:28 GMT

I do have the exact same problem. In the past I received mails. Now I don’t receive any alert

Re: not receiving email alerts for battery - Video Doorbell

BruceTh — Tue, 17 Dec 2024 07:41:35 GMT

I also have the same problem. I used to get emails but they stopped earlier this year. I am receiving low battery emails for my Arlo cameras. Just not the doorbell. logged a support case but no progress to resolve.

Re: not receiving email alerts for battery - Video Doorbell

jguerdat — Tue, 17 Dec 2024 14:39:02 GMT

No idea why you're not getting low battery notification but yesterday I got both a push notification as well as an email to charge a battery so something is working. Is the email in spam? Are notifications enabled in the phone settings for the app?

Re: not receiving email alerts for battery - Video Doorbell

Castat — Tue, 17 Dec 2024 15:18:46 GMT

No mails in spam, last Arlo alert was 11-August-2024. Last week my doorbell died again without any warning.

Arlo has full privileges on my phone.

Re: not receiving email alerts for battery - Video Doorbell

jguerdat — Wed, 18 Dec 2024 14:32:04 GMT

Do you monitor battery levels on a regular basis? It may be possible that the battery suddenly ran down, not giving enough time to send that email. That doesn't seem likely but could be an issue.

Re: not receiving email alerts for battery - Video Doorbell

Castat — Wed, 18 Dec 2024 15:03:13 GMT

Recently, I saw that it was on 14 or 15 percent. It took quite some days from then for it to fully drain. I should have had an alert when it dropped to lower than 15%, but I did not receive any

Re: not receiving email alerts for battery - Video Doorbell

jcray — Fri, 20 Dec 2024 16:59:10 GMT

Hi, I am having the same issue. It's been months (probably late spring or early summer) since I received a low battery email. I have the AVD2001 wifi video doorbell.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Fri, 20 Dec 2024 19:14:57 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: not receiving email alerts for battery - Video Doorbell

BruceTh — Sat, 04 Jan 2025 02:42:31 GMT

I’ve now resolved this issue for me following advice from Arlo support. I removed the doorbell from the Arlo account then did a hard reset on the doorbell. Once I rejoined the doorbell the email notification for low battery worked again.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Mon, 06 Jan 2025 16:26:41 GMT

@BruceTh Thank you for the update.

Re: not receiving email alerts for battery - Video Doorbell

ShayneS — Tue, 04 Feb 2025 18:08:32 GMT

Hello,

Your device was placed on a trial firmware that should help with the symptoms you were experiencing. Please let me know if this is still occurring.

Thank you

Re: not receiving email alerts for battery - Video Doorbell

bsushanth — Thu, 06 Feb 2025 19:14:54 GMT

Thank you for looking into this.

I received an alert on 20th Jan.

Looks like the trial firmware has worked.