topic Re: AVD1001 in Arlo Video Doorbell

New App experience with Chime 2

1makla — Wed, 06 Nov 2024 23:05:53 GMT

I have purchased a Pro 5 2K camera that I want to connect to my existing system. To do this I need to upgrade to a new app, but when I start on the process it tells me that my Chime 2 doesn't work with this new app. Does anyone know when an updated firmware is released for Chime 2? I do need this Chime, so what to do, is there a workaround so I can use the old app?

Re: AVD1001

jguerdat — Mon, 04 Nov 2024 14:41:04 GMT

I happen to have a Chime 2 connected to my account which has been using the new interface for a long time. WHat doorbell is it paired with? I suppose you could remove the chime from your account, migrate to the new interface and then add the chime back in.

Re: AVD1001

1makla — Mon, 04 Nov 2024 22:34:04 GMT

Just says Arlo Video Doorbell Wired on the box. I'll try it out, if it works it's good if I'll ask again.

Re: AVD1001

ShayneS — Wed, 06 Nov 2024 23:07:27 GMT

Hi @1makla

Just checking in to see how this is going? I personally have a Chime 2 installed with the new app experience.

Re: AVD1001

1makla — Thu, 07 Nov 2024 08:28:27 GMT

Hi again,

I followed the instruction in this tread and it worked perfectly.

Was easy to connect the chime afterwards, seems it can't be migrated as the doorbell camera can.

I think this should be said during the installation, instead of saying there's no updated firmware, cause

this stopped me, instead of helping me.

Happy that I could get help here.

Re: AVD1001

ShayneS — Thu, 07 Nov 2024 17:01:43 GMT

@1makla

Awesome, I'm glad I could help. Please let me know the know if you have any other questions.