topic Re: Cant Purchase A Subscription in Arlo Video Doorbell

Cant Purchase A Subscription

Retired_Member — Wed, 16 Oct 2024 20:28:36 GMT

Hi,

Unable to find a support email and phone lines closed. I am unable to purchase a subscription. Each time I try to purchase one via https://my.arlo.com/#/settings/subscription/ I just get the message No Subscription.

Tried multiple browsers and devices, so not cookie or cache related! I just want to purchase a subscription, why is this so difficult?! In addition to this my country is locked to UAE when I am based in the UK. I am unable to change this.

Please can someone help

Thanks,

Nick

Re: Cant Purchase A Subscription

StephenB — Thu, 17 Oct 2024 01:08:08 GMT

@Retired_Member wrote:

In addition to this my country is locked to UAE when I am based in the UK.

Which is why you cannot get a subscription - they are not offered in the UAE.

Were you in the UAE (or using a VPN terminated in the UAE) when you created the account?

Re: Cant Purchase A Subscription

Retired_Member — Thu, 17 Oct 2024 20:31:19 GMT

I was indeed. Can I delete my account, recreate using same email?

Or shall I just set up a new account using an alternative email.

Cheers!

Re: Cant Purchase A Subscription

StephenB — Fri, 18 Oct 2024 00:36:50 GMT

@Retired_Member wrote:

Can I delete my account, recreate using same email?

Yes.