topic Re: Arlo Video Doorbell - No Audio in Arlo Video Doorbell

Arlo Video Doorbell - No Audio

Steve-M — Mon, 20 Jan 2020 20:05:35 GMT

I'm not sure what is going on, but today I had a number of motion sensed recordings with my Arlo doorbell, and everything worked fine (good audio and video). However, the latest recording that I received notification for, recorded the video well, but has absolutely no audio.

I didn't change anything with the settings, does anyone know what the issue may have been or is? I will have to wait until the next motion detection to verify if the audio is working. I can't test it myself at the moment, because I'm physically away from the house. Thanks!

Re: Arlo Video Doorbell - No Audio

jguerdat — Tue, 21 Jan 2020 11:55:26 GMT

Try the Restart button in the doorbell settings.

Re: Arlo Video Doorbell - No Audio

Steve-M — Thu, 13 Feb 2020 15:31:47 GMT

Yes restarting the video doorbell will solve the issue, however, the doorbell needs to be restarted once or twice a week now. There is no way to tell if it needs to be restarted until it is too late. For example, the doorbell has captured movement and begins to records it, however, it records with no audio. I can't tell until I play the recorded video that it hasn't recorded. Viewing the video live will play sound.

Yes, I can fix this temporarily by restarting the video doorbell, but this is not how the doorbell is intended to operate. Am I the only one having this issue?

Thanks

Re: Arlo Video Doorbell - No Audio

JamesC — Thu, 13 Feb 2020 17:15:00 GMT

Steve-M,

How many times has this happened? Try restarting the doorbell and if the issue returns, let me know and I will raise this with the development team to investigate further.

JamesC

Re: Arlo Video Doorbell - No Audio

Steve-M — Fri, 14 Feb 2020 05:09:49 GMT

JamesC,

It has happened 4 times in the last 3 weeks, and I only notice it after motion detection video recording, and I play the video back. Yes, I did restart it yesterday after the latest issue, and the doorbell is recording the audio today when motion is detected.

I am away from home, so I have no access physical access to the doorbell for a few more weeks. That is why I have not called in to support regarding this.

Thanks,

Steve

Re: Arlo Video Doorbell - No Audio

Steve-M — Fri, 14 Feb 2020 14:31:06 GMT

JamesC,

Just to make sure I’m clear, I have reset the doorbell after each episode of no audio recording. So, after each of the 4-5 times, I have restarted the doorbell with the option within the app.

Thanks

Re: Arlo Video Doorbell - No Audio

JamesC — Fri, 14 Feb 2020 17:26:27 GMT

Steve-M,

If you continue experiencing the issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC