topic Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active in Arlo Video Doorbell

Unable to add Essential Video Doorbell Wired to my app, the selections are not active

mwhelen — Fri, 30 Aug 2024 13:25:20 GMT

After tapping "add new device" and "doorbells and chimes" none of the selections are active. I've tried 2 different iPhones and an Apple tablet. The apps are running the latest firmware. Is there a setting that I am missing on my Apple products?

Thanks

Mike

Arlo apps some botton no response

Maggielau — Wed, 28 Aug 2024 15:05:14 GMT

Arlo app有一些制沒有反應

例如加新攝影機沒有反應但其他3種都有反應下一步選型號. 重新啟動制亦冇反應是完全按不到

Re: Arlo apps some botton no response

BrookeN — Thu, 29 Aug 2024 20:00:43 GMT

Have you tired to uninstall and reinstall the Arlo App?

Re: Arlo apps some botton no response

Maggielau — Thu, 29 Aug 2024 23:29:59 GMT

Yes, I also tried to install on the iPad and still same problem. Thank you.

unable to select camera

parm224 — Fri, 30 Aug 2024 00:39:39 GMT

i am having trouble with selecting the camera on Arlo app.

Camera Button is non clickable on Arlo App

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

jguerdat — Fri, 30 Aug 2024 13:33:17 GMT

What do you mean by "none of the selections are active"? You may be in a country where they aren't supported yet.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

mwhelen — Fri, 30 Aug 2024 13:39:16 GMT

I'm located in Canada and have a coupe of cameras that work fine.

Thanks

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

mwhelen — Fri, 30 Aug 2024 13:41:40 GMT

I mean when I tap them, nothing happens. None of the "doorbells and Chimes" selections are available which makes me think that I have a setting in my devices that needs to be changed but am unable to figure out which one.

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

jguerdat — Fri, 30 Aug 2024 13:41:54 GMT

And the question about what you mean?

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

mwhelen — Fri, 30 Aug 2024 13:50:06 GMT

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

jguerdat — Fri, 30 Aug 2024 13:53:02 GMT

While it's a long shot, try rebooting your phone and reinstall the app.

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

mwhelen — Fri, 30 Aug 2024 14:09:43 GMT

No change unfortunately.

Unable to add any device

superxin — Fri, 30 Aug 2024 15:09:45 GMT

Now the app is just completed broken. Can't add anything. Here is the link to the video. https://www.youtube.com/shorts/5zVuN3AB2Uo

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

jguerdat — Fri, 30 Aug 2024 18:22:56 GMT

I see that some others are having the same problem. @JamesC , @ShayneS , @BrookeN any thoughts?

Re: Unable to add any device

DGoldr — Fri, 30 Aug 2024 23:20:39 GMT

I have the same problem with my Arlo app, exactly the same symptoms you describe.

Re: unable to select camera

Maxvick — Sat, 31 Aug 2024 01:21:19 GMT

Me neither ! I can select any product to add to my home base excepted camera

Some Setting Options Disabled (Greyed Out)

feedoy888 — Sun, 01 Sep 2024 13:56:42 GMT

I added a camera to one of my VMB4000 units via the Arlo IOS app. I tried to share the camera to others. It was then that I noticed (using the IOS app) under the Account section it says "Getting Information" and it never changes/updates. Logging into to my.arlo.com, under Settings, "Device Settings", "Account" and "System" are greyed out and as such, I can't share the camera.

Is anyone else having this issue? If it's just me, any way of fixing this?

Note: I do not have a subscription plan, but just utilizing the 7 days of recording that comes with the legacy VMB4000 systems.

Re: unable to select camera

BrookeN — Tue, 03 Sep 2024 18:38:31 GMT

Are you still seeing this same behavior? Have you tried uninstalling and reinstalling the app?

Re: Unable to add Essential Video Doorbell Wired to my app, the selections are not active

BrookeN — Wed, 04 Sep 2024 15:31:05 GMT

Thank you for bringing this to our attention. I have passed this onto our development team. I will update the community as soon as possible.

Re: Some Setting Options Disabled (Greyed Out)

BrookeN — Fri, 06 Sep 2024 17:27:19 GMT

Can you please log out of the app and log back in and see if it is resolved?