topic Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2) in Arlo Video Doorbell

Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Wed, 15 Nov 2023 09:18:26 GMT

I used Arlo Mobile App for a while on my Google Pixel 6 (I'm now guessing Android ~11) and everything was consistently working, after I upgraded to Pixel 7 (Android 12-13) I started noticing that I wasn't getting the call screen most of the times someone rang, I just received a push notification, after a second rang I got the call screen and it worked fine. Then after I upgraded to Google Pixel 8 (now on Android 14) I'm getting this issues:

- No call screen on first ring, after that it works fine most of the time but then

- Once I pick up the call, I hear the audio but the video never gets to load, it works perfectly fine within the Arlo Mobile App though

From the very beginning I have granted access to another device (iPhone 12) and that has been working flawlessly for my wife ever since we installed the doorbell.

Also, I have granted unrestricted battery usage permissions to the Arlo Mobile App and I deactivated the "Pause app activity in unused" setting, so I don't think that's the issue here.

Can we get my degrading performance situation fixed somehow?

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Wed, 06 Dec 2023 17:17:58 GMT

We are currently looking into this behavior, we will reach out with an update as soon as possible.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

dvillegas — Sat, 30 Dec 2023 17:08:29 GMT

I am having the same issue on my Pixel 7 running Android 14. This seems to either be an Android 14 compatibility issue or a Google Pixel compatibility issue. I tried my old Samsung S8 which is running Android 9 and it works perfectly there. Again, this issue specifically happens when the doorbell is pressed and the call comes in and is answered. Audio works, Video does not load. There is a spinning wheel like it is trying to load the live feed but it never displays the live feed. If I open the app and view the live feed separate of the doorbell being activated by pressing the ring button, it displays the live feed perfectly. Arlo, you need to fix this before I dump my entire Arlo system and go with a different doorbell and security camera system and manufacturer all together.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Tue, 16 Jan 2024 15:17:52 GMT

Are you still experiencing this same behavior? Are you on the most up to date software?

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Tue, 16 Jan 2024 16:15:36 GMT

Yes I am, the version is 4.10.5 and it seems to have been the latest version for the last two months, is there any new update I'm not aware of?

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Mon, 22 Jan 2024 16:08:13 GMT

Are you still experiencing this, it should have been resolved with the newest update.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

Mikeyriver — Tue, 23 Jan 2024 10:06:04 GMT

I am on a pixel 8 and have been getting a huge range of issues. Can't connect to cameras etc. work perfect on my 6.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Fri, 26 Jan 2024 09:26:09 GMT

It's still the same, I get the call, accept it, and then I immediately hear the audio incoming, but the video never gets to load. I verified I'm on version 4.11.2_28633

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Fri, 26 Jan 2024 15:35:54 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Mon, 18 Mar 2024 14:28:08 GMT

Are you still experiencing this same behavior?

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Mon, 18 Mar 2024 16:16:55 GMT

Still happening yes

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

dvillegas — Wed, 20 Mar 2024 00:24:34 GMT

Yup, still no video displayed when someone rings the doorbell. So disappointing from Arlo.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Wed, 20 Mar 2024 14:57:36 GMT

Can you provide what software you are on? This behavior has been fixed with the Android 4.11 version.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Wed, 20 Mar 2024 15:02:31 GMT

I'm running version 4.12_28637 on the latest Android v 14 (January 2024) and I'm still experiencing this behavior.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

dvillegas — Thu, 21 Mar 2024 10:27:46 GMT

I'm also running version 4.12_28637 on the latest Android v 14 (January 2024) and I'm still experiencing this behavior.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Mon, 06 May 2024 14:47:09 GMT

Quick follow up, are you now seeing this as resolved?

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

RudeAyelo — Tue, 07 May 2024 10:20:50 GMT

Still unresolved as of version 4.12.5_28655

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

dvillegas — Mon, 13 May 2024 19:44:00 GMT

No, still the same. Black screen for doorbell display when someone rings the doorbell and the call is answered.

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

Asims67 — Wed, 12 Jun 2024 03:00:59 GMT

Having exactly the same issue with pixel 8 and exactly the same android version

Re: Inconsistent calls in Google Pixel 7 and 8 (AVD1001Ar1.2)

BrookeN — Mon, 05 Aug 2024 14:37:07 GMT

Are you still seeing this same behavior?