topic Re: Arlo will not connect to Eero mesh network in Arlo Video Doorbell

Trouble connecting to Eero mesh network

Jibaro_pr — Wed, 24 Jul 2024 18:26:17 GMT

I have the same problem can you walk me through how you got it done?

Re: Arlo will not connect to Eero mesh network

Tastebuddy — Mon, 17 Jun 2024 19:54:34 GMT

Is there any further help with this? I have tried everything on this thread and am about to scream. And we're going away at the end of the week and I'd really like these dang things to operate!

Re: Arlo will not connect to Eero mesh network

ShayneS — Tue, 18 Jun 2024 18:25:39 GMT

Hi @Jibaro_pr @Tastebuddy

I have escalated this for you and support will be reaching out soon.

Re: Arlo will not connect to Eero mesh network

CRodFeb — Tue, 02 Jul 2024 22:12:26 GMT

Compré las Arlo Essential Outdoor y no se pueden conectar al mes Eero 6. He deshabilitado la banda 5ghz y aún así no se conectan. Esto no viene indicado ni es advertido al momento de comprar las 4 cámaras. Leo q muchos usuarios tienen el mismo problema y no obtienen solucion. Vivo en Perú y no tengo opciones para regresar a Best Buy y devolver las camaras. Esto es frustrante

Re: Arlo will not connect to Eero mesh network

ShayneS — Wed, 03 Jul 2024 22:37:23 GMT

Hi @CRodFeb

I have escalated this for you and Support will be reaching out as soon as possible.

Re: Arlo will not connect to Eero mesh network

STLKid — Tue, 23 Jul 2024 18:59:42 GMT

I had the same issue. Tried every variation of solution posted as well as contacting Arlo support.

Nothing worked. My Pro 5S cameras will not connect with my Eero mesh.

Sadly my cheap Amazon Blink cameras have no issue connecting to my mesh.

I will now attempt to get a return authorization from Arlo.

Re: Arlo will not connect to Eero mesh network

ShayneS — Tue, 23 Jul 2024 21:35:59 GMT

Hi @STLKid

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed. I can also escalate this for you as well if you like?

Re: Arlo will not connect to Eero mesh network

STLKid — Wed, 24 Jul 2024 16:03:03 GMT

I tried every potential resolution I could find online.

I worked with Arlo support (support case number 44175536)

The number of variations I have tried are too numerous to mention.

Re: Arlo will not connect to Eero mesh network

Tastebuddy — Wed, 24 Jul 2024 17:41:55 GMT

Our frustration levels are high with this one as well. Arlo needs to figure this one out or they will begin losing a lot of customers. Mesh networks are here to stay.

Re: Arlo will not connect to Eero mesh network

ShayneS — Wed, 24 Jul 2024 18:30:44 GMT

May I ask which devices you are experiencing an issue with onboarding with the Eero mesh network?

Is this occurring with the Android or iOS Arlo app?

Which version of the App are you using

What is the model and OS of the handheld device you are using to install the cameras?

Re: Arlo will not connect to Eero mesh network

STLKid — Wed, 24 Jul 2024 18:47:47 GMT

AGREED!

With security cameras distributed around a home's perimeter it is only logical to support a WiFi mesh for signal strength.

Re: Arlo will not connect to Eero mesh network

Tastebuddy — Wed, 24 Jul 2024 18:50:04 GMT

I have an active (but frustrating) case open as well. #44118555

As you can see from that, I spent days trying to get it to work and I have one camera that is getting low resolution because it has to connect to the hub instead of the mesh eero satellite, which is significantly closer to that camera. Nothing worked and I don't have more hours to try the same things I've tried 20x already.

Re: Arlo will not connect to Eero mesh network

ShayneS — Fri, 16 Aug 2024 22:44:50 GMT

May I ask which devices you are experiencing an issue with onboarding with the Eero mesh network?

Is this occurring with the Android or iOS Arlo app?

Which version of the App are you using

What is the model and OS of the handheld device you are using to install the cameras?

Re: Arlo will not connect to Eero mesh network

ShayneS — Mon, 26 Aug 2024 23:52:23 GMT

Are we still experiencing this?

Re: Arlo will not connect to Eero mesh network

STLKid — Tue, 27 Aug 2024 15:39:16 GMT

I returned the cameras

Re: Arlo will not connect to Eero mesh network

Tastebuddy — Tue, 27 Aug 2024 19:33:13 GMT

Yes

Re: Arlo will not connect to Eero mesh network

ShayneS — Fri, 30 Aug 2024 01:00:48 GMT

@Tastebuddy

Do you happen to have any updates available for you router to install and test again?

Re: Arlo will not connect to Eero mesh network

Tastebuddy — Fri, 30 Aug 2024 12:31:19 GMT

No. eero system is all up to date. it's set on auto-update.