https://community.arlo.com/t5/Arlo-Video-Doorbell/Last-communication-with-this-website-about-AVD1001-100NAS-wired/m-p/2338285#M13269 <P>I have finally received notice my account is cancelled. I tried to do it in an orderly manner but Arlo doesn't allow direct communication with a live person without spending a lot of time and threatening. Doorbell never worked for long and I forgot I had the subscription for several months, with no use of the doorbell. The final straw was when a frustrating communication with the AI chat result in it telling me I couldn't talk to a live person because I didn't have an account. Arlo should have a direct link to contact a live person. I ended up calling AMEX, the method of paying the monthly subscription, and having them stop paying Arlo. This is how I cancelled the subscription and it&nbsp; worked. I started getting emails from Arlo about them being unable to collect the monthly payment and today I received an email about Arlo cancelling because of non-payment. Hallelujah! If I seem a little sarcastic, so be it. From my viewpoint, Arlo doesn't care about providing good service, but only about getting paid. I don't mind seeing to it the bridge is completely burned, when it needs to be, even though someone else started the fire.</P> Fri, 14 Jun 2024 14:38:23 GMT RBC77 2024-06-14T14:38:23Z https://community.arlo.com/t5/Arlo-Video-Doorbell/Last-communication-with-this-website-about-AVD1001-100NAS-wired/m-p/2338285#M13269 <P>I have finally received notice my account is cancelled. I tried to do it in an orderly manner but Arlo doesn't allow direct communication with a live person without spending a lot of time and threatening. Doorbell never worked for long and I forgot I had the subscription for several months, with no use of the doorbell. The final straw was when a frustrating communication with the AI chat result in it telling me I couldn't talk to a live person because I didn't have an account. Arlo should have a direct link to contact a live person. I ended up calling AMEX, the method of paying the monthly subscription, and having them stop paying Arlo. This is how I cancelled the subscription and it&nbsp; worked. I started getting emails from Arlo about them being unable to collect the monthly payment and today I received an email about Arlo cancelling because of non-payment. Hallelujah! If I seem a little sarcastic, so be it. From my viewpoint, Arlo doesn't care about providing good service, but only about getting paid. I don't mind seeing to it the bridge is completely burned, when it needs to be, even though someone else started the fire.</P> Fri, 14 Jun 2024 14:38:23 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell/Last-communication-with-this-website-about-AVD1001-100NAS-wired/m-p/2338285#M13269 RBC77 2024-06-14T14:38:23Z https://community.arlo.com/t5/Arlo-Video-Doorbell/Last-communication-with-this-website-about-AVD1001-100NAS-wired/m-p/2338328#M13270 <P>I apologize for the frustration in reaching support. The community is a good place to reach out if you have trouble with support as I could have created a ticket. Is there anything else I can help you with?</P> Fri, 14 Jun 2024 19:02:28 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell/Last-communication-with-this-website-about-AVD1001-100NAS-wired/m-p/2338328#M13270 BrookeN 2024-06-14T19:02:28Z