topic Re: Existing Doorbell on Subscription in Arlo Video Doorbell

Existing Doorbell on Subscription

cathy7206 — Wed, 15 May 2024 23:03:49 GMT

I had to reset my VMB4540 Substation, which required me to re attach all preexisting cameras (🙄ugh!) ... Now, how do I reconnect my doorbell -- which records and has audio, that is already on subscription??

Please advise. Spent a full week resolving recording issues! Thank you!

Re: Existing Doorbell on Subscription

StephenB — Thu, 16 May 2024 00:40:15 GMT

@cathy7206 wrote:

I had to reset my VMB4540 Substation, which required me to re attach all preexisting cameras (🙄ugh!) ... Now, how do I reconnect my doorbell -- which records and has audio, that is already on subscription??

Please advise. Spent a full week resolving recording issues! Thank you!

Was the doorbell connected to the VMB4540?

What model doorbell do you have - the AVD1001 or the AVD2001?

Re: Existing Doorbell on Subscription

cathy7206 — Thu, 16 May 2024 01:12:23 GMT

I had to do a total reset of my doorbell and reinstalled it. Then had to update the subscription. Finally resolved. (When my Library wasn't allowing the Substation recordings I had to factory reset the entire Substation- which disconnected everything!! What a day!!) Thank you for your message.