topic Re: Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell in Arlo Video Doorbell

Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell

Maryjo1950 — Sat, 06 Apr 2024 21:14:59 GMT

We have only had our video doorbell for about a week. The first couple of days my husband and I were both able to log into Arlo on our iPhones. Suddenly, we can no longer both be logged in at the same time. When I log in on my phone it logs him out on his phone. When he logs in on his phone, it logs me out on my phone. However, we are both getting notifications.

We are using the same email and password to log in on our phones.

Re: Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell

StephenB — Sat, 06 Apr 2024 22:39:48 GMT

@Maryjo1950 wrote:

We are using the same email and password to log in on our phones.

And that is why you are logging each other out. There can only be one device logged into the account at a time.

You could use the friend account feature.

Re: Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell

Maryjo1950 — Sun, 07 Apr 2024 22:04:24 GMT

Thank you so much for your help Stephen. Could you please tell me how I find the friend account feature?

Thanks so much again.

Re: Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell

StephenB — Mon, 08 Apr 2024 11:56:44 GMT

@Maryjo1950 wrote:

Could you please tell me how I find the friend account feature?

https://kb.arlo.com/000062933/How-do-I-add-friends-on-my-Arlo-Secure-app-Arlo-Secure-4-0

Re: Essential Wired Video Doorbell serial#AE1236KY00F1E Logging into our video doorbell

Maryjo1950 — Mon, 08 Apr 2024 13:19:07 GMT

Thanks again Stephen, you are the BEST!!!