topic Re: Promo offer in App disappeared in Arlo Video Doorbell

Promo offer in App disappeared

mullencm — Wed, 13 Mar 2024 14:17:22 GMT

I am a new subscriber (first time) and went into my app on my phone and was offered 99 cents per month (assuming being a new subscriber) it asked to verify my account and when I went back the screen was gone and I could not find the offer in the app ????? I see others have had same problem. I called customer service only to be told I needed a screen shot of the arlo promo code I saw - obviously I didn't screenshot it while trying to process (why would I think I needed to!!!!) I asked to speak to a supervisor only to be told one isn't available! Then she asked if she could help me with anything else???!!! My response was I guess not! I will look into Ring! So ridiculous that a company doesn't want my business and I was a first time potential subscriber!!!!!

Re: Promo offer in App disappeared

BrookeN — Thu, 14 Mar 2024 14:37:36 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Promo offer in App disappeared

mullencm — Thu, 14 Mar 2024 14:46:22 GMT

Also I would like to know why Arlo only offers saved video for 30 days and every Ring subscription plan comes with video history for up to 180 days for ONLY 4.99!!!

Re: Promo offer in App disappeared

mullencm — Thu, 14 Mar 2024 15:14:03 GMT

Heard back from a live person who helped!

Re: Promo offer in App disappeared

BrookeN — Thu, 14 Mar 2024 20:43:21 GMT

I am glad you were taken care of. Have a great rest of your day.

Re: Promo offer in App disappeared

Inde816 — Sat, 18 May 2024 21:18:45 GMT

I have the same issue. I want only to have access to videos only. When I went online to look at pricing in my app, it states 50% off any plan. Then directs me to the website to sign in. Then the offer disappeared. How do I get this offer? Not a user friendly process.

Re: Promo offer in App disappeared

BrookeN — Mon, 20 May 2024 16:32:54 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.