topic Re: Sound detection issues in Arlo Video Doorbell

Sound detection issues

Dobefan — Sun, 02 Feb 2020 23:31:15 GMT

For some reason, the system just started recording videos based on sound/audio rather than motion. The audio box under the mode section is missing and there isn’t a way to u check the box. We’ve received over 20 notifications in the last 30 minutes. Is there another way to stop the audio detection?

Re: Sound detection issues

JamesC — Mon, 03 Feb 2020 23:58:11 GMT

Dobefan,

Are you logged in on the primary account? Are you using the mobile app or the web client? Do you experience the same behavior from both?

JamesC

Re: Sound detection issues

Dobefan2 — Tue, 04 Feb 2020 01:06:50 GMT

Yes, I tried both. I was on the primary account and the web and neither gives me the option to uncheck an audio detection box for the Arlo Video doorbell.

Re: Sound detection issues

Clendinning — Tue, 04 Feb 2020 02:46:53 GMT

I have noticed the same thing. When I first got the Video Doorbell system, the trigger areas seemed to work just fine. Now I get an overwhelming number of false triggers. Today, I noticed that many of the triggers had no motion at all, but there were loud sounds apparent. It seems like audio triggering has been enabled on my system and I have no way to adjust sensitivity or turn disable the feature, which has now become a nuisance.

Re: Sound detection issues

JamesC — Tue, 04 Feb 2020 17:07:12 GMT

Consider rebooting the Arlo Video Doorbell. You can do this by navigating to Settings > My Devices > select your doorbell > Restart

Allow the doorbell to boot back up and test again to see if you still experience the same issue.

JamesC

Re: Sound detection issues

Clendinning — Tue, 04 Feb 2020 21:46:50 GMT

On the other hand, turning off the microphone in the audio settings preferences seems to have reduced my false triggers drastically. I’ve gone down from more than 50 a day during the weekends and 30 a day on weekdays too almost none. It would be interesting to see if anyone else has the same result.

Re: Sound detection issues

Dobefan2 — Tue, 11 Feb 2020 02:45:23 GMT

The video doorbell seems to have corrected itself and we are no longer gettin videos activated from audio rather than motion detection.

The issue is resolved.