topic Re: Doorbell camera in Arlo Video Doorbell

Doorbell camera

RT47 — Mon, 22 Jan 2024 20:57:21 GMT

Have a firmware update on camera which isn’t working and can no longer view camera live it’s still recording any suggestions on fix have tried suggestions on previous posts

Re: Doorbell camera

harbingerofzeke — Tue, 23 Jan 2024 18:03:04 GMT

Getting the same from mine.

Contacted support, got the usual non-helpful. 1.19.0.0_3_098d492_3567407 is the version its trying to update to.

I suspect its trying to update to that version from that version and its failing because its already on that version since it was released in november.

Probably needs a software change?

Re: Doorbell camera

harbingerofzeke — Tue, 23 Jan 2024 20:22:56 GMT

I'm having the same issue.

Re: Doorbell camera

harbingerofzeke — Wed, 24 Jan 2024 15:44:16 GMT

I opened a support ticket and got completely inane suggesting to essentially reset the doorbell to factory.

Which requires uninstalling and re-installing from the wall.

Really sad with the product support here.

Re: Doorbell camera

BrookeN — Wed, 24 Jan 2024 16:23:54 GMT

Doing a reset on the doorbell would be the first troubleshooting step to try.

https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Essential-Video-Doorbell-Arlo-Secure-4-