topic Re: Arlo wired doorbell falls offline when updating firmware in Arlo Video Doorbell

Arlo wired doorbell falls offline when updating firmware

Justicecapt — Sat, 20 Jan 2024 20:14:26 GMT

Moved into a new house. Installed the doorbell (and cameras). The doorbell connects, but says it needs to update the firmware. After hitting yes to update - about 1 minute later I get the message it appears the device is offline. It doesn't come back on.

I've reset the doorbell.

I've reset the base station.

I've changed wifi routers - both 5g and 2.4g - same issue.

At my wits end.

Re: Arlo wired doorbell falls offline when updating firmware

jguerdat — Sun, 21 Jan 2024 15:09:51 GMT

What happens if you just connect it to WiFi instead of the base/hub? If that works, you can then move it to your base.

Re: Arlo wired doorbell falls offline when updating firmware

JamesC — Mon, 22 Jan 2024 21:24:30 GMT

Justicecapt,

Are you still experiencing this same issue today?

JamesC

Re: Arlo wired doorbell falls offline when updating firmware

Justicecapt — Tue, 23 Jan 2024 01:09:56 GMT

Yes. The doorbell connects, but when updating the firmware I get a message the devices appears too be offline.

Re: Arlo wired doorbell falls offline when updating firmware

Justicecapt — Tue, 23 Jan 2024 01:10:43 GMT

Same issue - falls offline when updating the firmware.

Re: Arlo wired doorbell falls offline when updating firmware

Justicecapt — Sun, 28 Jan 2024 15:55:53 GMT

I have switched to a Google doorbell. It works perfectly. Goodbye Arlo.