topic Re: Wired Video Door Bell ADV1001 Issues in Arlo Video Doorbell

Wired Video Door Bell ADV1001 Issues

ArloKen — Fri, 27 Oct 2023 15:15:17 GMT

I have had three Arlo cameras connected to a Netgear Arlo Base Station VMB4000 for several years with no issues. I recently added a Wired Video Door Bell AVD1001. When someone pushes the door bell I get a notification on my phone so I can talk to the person at the door, and it records the person if I push the "Accept" or "Reject" button, but it does not record if I don't push a button or if someone just walk up to the front door. I have tried every possible combination of modes and settings! Can anyone give me some advise?

Re: Wired Video Door Bell ADV1001 Issues

StephenB — Fri, 27 Oct 2023 16:22:43 GMT

@ArloKen wrote:

but it does not record if I don't push a button or if someone just walk up to the front door. I have tried every possible combination of modes and settings!

Is the doorbell camera armed?

Also, did you connect it to your VMB4000? Or to your home wifi?

Re: Wired Video Door Bell ADV1001 Issues

ArloKen — Sat, 28 Oct 2023 14:25:14 GMT

StephenB

The cameras and the doorbell are are Armed.

The cameras and the doorbell are connected to our VMB4000.

Re: Wired Video Door Bell ADV1001 Issues

StephenB — Sat, 28 Oct 2023 16:44:39 GMT

@ArloKen wrote:

The cameras and the doorbell are are Armed.

The cameras and the doorbell are connected to our VMB4000.

And you have an active subscription for the doorbell?

Can you make a manual recording while livestreaming the doorbell camera?